Sr Program Manager

Job Summary :

The Senior Program Manager leads, plans, and manages enterprise-wide and / or business transformation program(s), including the overall change strategy, training, and adoption within the Bank.

Reporting to the Change Management Officer, this individual contributor role is responsible for the definition, execution, and success of assigned initiatives.

Program Managers wear many hats, ranging from initiative leadership with senior stakeholders to requirements definition and analysis.

While typically supported by a project manager, the role may serve as an analyst and / or a project manager for their initiatives.

The Program Manager will lead cross functional teams.

Primary Functions of the Position :

• Create, implement, and maintain program strategies and implementation plans to achieve program objectives.
• Maintain program standards of satisfaction, quality, and performance as applicable to business analysis and requirements definition.
• Indirectly lead teams of people from business lines and the CMO
• Strategize, implement, and maintain initiatives to achieve program objectives.
• Oversee 2-3 concurrent programs, ensuring program goals are reached.
• Define requirements, gain executive approval, and maintain executive engagement and alignment with programs.

Qualifications

Education and Experience Requirements :

• Bachelor’s degree in business or related field
• MBA preferred
• 10+ years combined project, program and business experience or equivalent combination of education and experience
• Strong quantitative, qualitative, and analytical skills required
• 3-5 years supervisory experienced preferred
• 3-5 years banking or financial industry experience a plus

Essential Skills and Abilities

• Solid organizational skills, attention to detail, and curiosity
• Proven business leadership
• Self-starter with the ability to advance with minimal guidance
• The ability to respond to unforeseen events or problems
• Proven capabilities with analysis tools, including :

oJourney maps

oProcess models

oUser stories

oRequirement documentation

oAffinity diagram

oTraceability matrix

• Excellent client facing and internal communication skills
• Excellent written and verbal communication skills
• Proactively and positively question project concepts, objectives and the status quo

Raymond James Guiding BehaviorsAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to :

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firmAt Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.

When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Project Management