Sr. Program Manager - Ship to Home

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW : Summary Description

Summary Description

The Sr. Program Manager, eCommerce will play a central role in the development, management and coordination of activities related to an eCommerce channel program.

The role will lead and develop the overall vision and strategy associated with this core fulfillment program. This role will participate and guide technology roadmaps and development, ensure that business needs are considered in implementation and across business processes, and partner with key stakeholders to move initiatives forward.

This role will play a key role in ensuring that the business is in a competitive position relative to our competitors and market in the critical aspect of eCommerce fulfillment.

In addition, this role will be accountable for both performance reporting and performance improvements in a cross-functional sense.

This role will be accountable for a team of analysts who support the program.

You will love this role if :

You are passionate about the role that fulfillment plays in retail eCommerce and its impact on our growth and viability

You are relentless about finding opportunities and improving the customer experience

Have the mindset of a consumer and can see things from a user’s perspective, and then can formulate process and strategy to achieve that goal

Have a keen ability to manipulate information to gain insight

Can leverage enterprise systems to improve operations

Key Skills Required :

This role requires a blend of excellent communication and problem solving skills as well as the ability to analyze data in order to assess performance and identify areas of performance opportunity.

Attention to detail and the ability to spot and tackle opportunities is a must. This role must be able to compel action across a set of diverse stakeholders and contribute to a sense of unity and team for the progress and achievements being made.

Job Duties & Responsibilities

Program Management :

Actively participates in all technology and related stakeholder planning sessions to bring a perspective of business objectives and desired outcomes to bear in the road mapping and development processes

Develops strategy through user research and data analysis and leads cross-functional teams to deliver on those strategies

Monitors the health of the current ship to home program through inventory availability and eligibility monitor

Builds, analyzes and communicates key performance metrics for program areas that fall within the area of responsibility (i.e. core KPI’s)

Establishes partnerships cross-functionally in an effort to represent all key areas in the development and implementation aspects of direct to Athlete fulfillment programs

Operational Process Management :

Is well-versed and capable of managing all day-to-day operational aspects of the programs under areas of responsibility including inventory availability and eligibility

Manages and monitors stock levels to ensure the best mix of fill rates and inventory availability across the business

Works cross-functionally with supply chain partners to actively manage inventory levels and contribute to the overall productivity of inventory levels within areas of responsibility

Leads Direct Reports :

Will have the responsibility for the leadership and development of the Teammates reporting to the role

QUALIFICATIONS :

Bachelor's Degree, Masters Degree preferred

7-10 years of experience in product / program management, business development, management consulting, and direct-to-consumer fulfillment preferred

Experience managing data in large, enterprise-level applications such as Manhattan, INTERA, etc.

LI-SL1

Bachelor's Degree, Masters Degree preferred

7-10 years of experience in product / program management, business development, management consulting, and direct-to-consumer fulfillment preferred

Experience managing data in large, enterprise-level applications such as Manhattan, INTERA, etc.

LI-SL1