Leasing Maintenance Coordinator

Job Description

Job Description

The Leasing Maintenance Coordinator works with the Leasing / Rental Customers to help schedule preventative maintenance and handle breakdowns and sub coordination. They walk through the issues with their vehicle, and the service options available for them. This person will also assist with after hour break downs, schedule repairs for the leasing company and arrange a replacement for the customer.

Key Responsibilities :

Greet customers and offer excellent customer service from intake to release of their vehicles

Determine and diagnose truck and / or trailer issues based on customer description and vehicle condition

Translate customer-reported problems to actionable work orders for technicians to complete

Order necessary parts from suppliers and double-check that they are delivered to technicians

Ensure that vehicle work provided to customers meets company quality standards Invoice and collect payment from customers for services rendered

Handle and resolve customer complaints regarding services

Maintain customer records and enter data into computer databases

Other duties as assigned

Qualifications :

High school diploma or GED equivalent.

Strong computer skills, experience with Excel is a plus.

Knowledge of heavy duty trucks and truck repair is an asset to this role.

Excellent customer service experience.

1 year admin / billing experience

Confident and professional when meeting clients and talking on the phone.

Good organizational skills.

What We Offer :

Competitive salary and benefits package.

Opportunities for professional development and growth.

A supportive and dynamic work environment.

For more information please feel free to contact our Recruiter Katie Denhof at (616)295-6995.