Director of Account Management

VirtualVocations
Ann Arbor, Michigan, United States
Full-time

A company is looking for a Director of Strategic Account Management to lead the Account Management team and drive customer retention and growth.

Key ResponsibilitiesLead and mentor a team of Account Managers to execute growth and retention strategiesDevelop and implement strategies for maximizing customer retention and expanding account presenceGuide the team in building relationships with executive-level decision-makers and overseeing contract negotiationsRequired QualificationsAt least 2 years of leadership experience in account management or customer success within the software or SaaS industryProven track record of driving customer retention and account growthStrategic mindset with the ability to develop long-term customer engagement strategiesStrong understanding of the social listening and consumer insights spaceExperience with contract negotiations and upsell opportunities

20 hours ago
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