Implementation Coordinator

About the National Service Office

The National Service Office is the central operational engine for two evidence-based programs : Nurse-Family Partnership and Child First.

In 2020, what was formally the National Service Office solely for Nurse-Family Partnership joined forces with Child First, a merger empowering two proven models to share complementary expertise, infrastructure and integrated services.

The resulting unified entity works to ensure that healthcare, early childhood development, and the mental wellness of the entire family are served in proven ways to achieve long-term positive outcomes.

Our Commitment to You

We recognize that inequity stems from policies and practices that cause and justify inequitable distribution of rights, opportunities, and experiences across underserved communities, including various racial, ethnic, gender, religious, and sexual orientation groups.

The NSO is committed to addressing its principles and practices that cause inequality and is committed to promoting anti-racism, anti-oppression, diversity, equity, and inclusion in our research, education, and operations.

We respect and honor differences in race, ethnicity, religion, sex, national origin, disability, age, sexual orientation, gender identity, and veteran status and have an ongoing commitment to identify and address issues that affect our staff and the communities we serve.

Position Description

This position will facilitate the successful implementation of the Child First data systems and quality enhancement practices as the network grows throughout the United States.

This individual facilitates effective and efficient solutions for documentation and billing requirements within the Child First electronic health record.

This position works closely with the affiliate site leadership to understand the regulatory requirements for Child First program's services in new communities, with the NSO Information Systems department, and potentially with state leadership.

A successful candidate will have strong analytical and problem-solving skills and will be able to manage their time effectively to meet competing deadlines.

This position can be located anywhere in the United States.

Essential Duties and Responsibilities

40% - Replication Coordination : Coordinate the Child First program's replication and expansion activities with prospective and implementing affiliate organizations regarding Child First data systems and quality improvement practices.

Serve as the Data and Quality Enhancement team representative on inter-departmental replication teams and communicate clear and timely updates.

Present at and facilitate meetings with NSO and site leadership during replication to promote understanding of model expectations for documentation, data collection, performance measurement, fidelity monitoring and quality improvement.

Collaborate with teammates to refine processes and workflows to increase efficiency and effectiveness of Child First replication.

30% Implementation Assessment & Support : Using available qualitative and quantitative data, assess health of the Child First replication at site and regional levels and proactively collaborate with NSO and site leadership to address barriers to successful implementation.

Assess and support the electronic health record system training needs of new sites.

20% System Configuration & Data Coordination : Coordinate and ensure accurate completion of system configurations in the electronic systems for the new regions and sites to ensure they are prepared for training and service delivery.

Upon site closure, coordinate and complete data and quality enhancement tasks upon termination of Child First affiliate sites.

Coordinate implementation of data extract solution with affiliate sites' organizational electronic systems

10% Regulatory & community context research : Research regulatory requirements in each new region and assess impact on delivery of Child First program in the region.

Consult with sites on interpretations of regulatory requirements. Collaborate with other NSO departments for integration of regional systems context in delivery of data systems and quality improvement trainings and materials

Knowledge, Skills & Experience

• Minimum 3 years' experience implementing or maintaining an Electronic Health Record database. Experience with CareLogic preferred.
• Minimum 2 years' experience researching and incorporating regulatory compliance into programmatic practice. Experience with Medicaid and HIPAA preferred.
• Minimum 2 years' experience with project management of complex projects.
• Proficient in Microsoft Office.
• Excellent interpersonal skills and ability to work as a member of multiple teams
• Excellent oral and written communication skills with ability to translate complex information to varying audiences.
• Travel up to 10% of the time (dependent upon business need.)

Supervisory Responsibilities

This position reports to the Director, National Data and Quality and has no direct reports.

Salary

• Salary is determined based on experience and skill set. Geographical adjustments will be considered.
• Range : $60,000 - $70,000 / year

Benefits

The National Service Office offers the following benefits : Medical, Dental, Vision, 401k, Group Term Life Insurance, Short-term and long-term disability, vacation time, personal time, sick time and 15 paid holidays.

Core Organizational Values

• Be tenacious caregivers by bringing passion and excellence to our nursing practice and professional services
• Actively listen to and persistently serve our families and our implementation network
• Provide leadership in the field of evidence-based and home visitation programs
• Seek and find solutions
• Innovate and stay relevant
• Translate and enhance the science of pregnancy, brain, and early childhood development to serve vulnerable babies and families
• Promote health equity and eliminate disparities to improve outcomes for the moms and babies we serve now and beyond.
• Respect and honor differences in race, ethnicity, religion, sex, national origin, disability, age, sexual orientation, gender identity and veteran status
• Be respectful, collaborative and tenacious in all our interactions with each other and on behalf of our families and implementation network

To learn more about the programs and the national office, please visit www.nursefamilypartnership.org and www.childfirst.org.