Technical Business Systems Analyst

Location(s)

Birmingham, Alabama, Chicago, Illinois, Dallas, Texas, Jacksonville, Florida

Details

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day.

We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.

Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is seeking an experienced Technical Business Systems Analyst. This individual will serve as an experienced Business Solutions Analyst / Product Owner with a depth of expertise with product knowledge.

They will be a part of a team focused on collaboration with developers and stakeholders to deliver on product and program requirements for the customer value chain and corresponding applications.

Accountable for large scale projects, this role will actively participate and interact to understand business needs, identify the best solutions, recommend best practices for change management, and manage production activities and major initiatives.

Responsibilities

• Gathers data and analyzes business operations to understand strengths and weaknesses to determine opportunities to automate processes and functions, reduce costs, and maintain and reach department objectives.
• Conducts analysis with a focus on recommending and offering requirements, such as use cases, business process flows, data flow diagrams, etc.
• Prepares charts and diagrams to visualize and assist in problem analysis.
• Assist in the development of all the project management documents, such as : the project proposal, the project charter, the project schedule, and plan.
• Act as a product owner to manage development roadmaps and priorities to achieve business objectives and timelines.
• Become an expert in their product(s) to aid business in understanding capabilities and potential improvements.
• Work with other Business Systems Analyst and Application owners to document requirements in user story format with detailed acceptance criteria.
• Assist in the analysis and design of new business processes around requirements definition, information gathering, and consistent documentation methodologies.
• Serve as a Subject Matter Expert across departments and projects handling some of the largest projects.
• Participate in scrum ceremonies.
• Own risk identification, mitigation strategies, impact analysis, resolution, and communications to stakeholders.
• Continuously look for process improvements by leveraging metrics.
• Serve as a liaison between business and IT departments supporting various initiatives.
• Travel may be required.

Qualifications

• 12 to 15 years of related business analyst experience; P&C insurance industry or a related financial services industry experience is a plus.
• Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer related courses / knowledge, or the equivalent in related work experience.
• Requires experience as a Scrum Lead.
• Current expertise using JIRA / Confluence.
• Must have strong critical thinking, organizational and above average written / verbal communication skills.
• Experience working with business processes related controls and procedures as well as improvement initiatives.
• The ability to manage numerous projects at one time and complete projects in a timely manner and ensure a high quality.
• Ability to understand and develop business requirements and work with staff at all levels to implement improvements to processes and tools.
• Ability to communicate (verbal and written) complex technical concepts to Information Technology, other Business Units and stakeholders in ways each group will understand.
• Must have above average attention to detail and organizational skills.
• Strong PC skills, including proficiency in MS Word, Excel and Power Point. Microsoft Access, SQL or similar experience preferred.
• ServiceNow and AWS knowledge is a plus.
• Occasional travel based on project needs.
• This is a hybrid position with 2-3 days per week in the office.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate.

We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email.

Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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