This is a Hybrid role requiring a minimum of 2 days per week in office in Irvine, CA at Epsilon or the Client's locations.
Essential Functions
- Direct and dedicated management of larger accounts
- Owns daily client communications and directs staff and other functional departments
- Supervises project briefs and writes creative briefs
- Works with Strategy & Analytics to help set strategic vision for the account
- Responsible for generation of SOWs and estimates as well as invoices and payment coordination
- Develop and manage client relationships
- Participate in client’s marketing planning process
- Ensure service levels and tactics are in line with strategic goals and service levels meet client expectations
- Communicate reports, results, and proposals to client
- Formulate account specific service tactics, utilizing team orientation
- Manage the team’s account service effort and increase efficiency of programs
- Owns the data processing process, including directing the internal production data teams as to specific campaign requirements
- Build team dynamic and chemistry across the day-to-day associates
- Team management including reviewing utilization rates, participating in the hiring and recruiting process, and developing employees for career progression
- Lead development of new creative; work with Creative department and ensure that creative is on target with existing plan
- Present Strategy and campaign status to Client leadership
- Selects, develops, and evaluates personnel ensuring efficient operation of the function
- Manages career paths by coaching and mentoring direct reports
- Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
- Provide technical leadership in the organization
- Provides direction to individual contributors
Knowledge & Skills
- Excellent understanding of the creative development process
- Extremely organized with a tremendous recall for day-to-day activities
- Excellent project management, campaign budget tracking and forecasting skills
- Excellent conceptual thinking
- Excellent communication skills, must communicate across internal teams and with clients
- Strong understanding of direct marketing
- Proven record of building long-term relationships
- Excellent strategic thinker and able to quickly adapt to changes in strategic direction
- Excellent workflow management
- Expert knowledge of methodologies and digital technologies
- Able to coordinate projects across functional teams
- Able to communicate effectively, upwards and downwards within the organizational structure
- Able to solve complex problems and issues
- Able to recognize and manage new business opportunities
- Able to work in fast paced, results driven environment
Experience
- Minimum of 10 years’ experience in automotive industry and / or automotive agency or related field
- Minimum of 7 years’ leadership experience leading teams required
- Associate’s or Bachelor’s degree required
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