Desktop Support Supervisor

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Job Summary

The Desktop Support Supervisor is responsible for the daily management and oversight of the desktop support team within a complex computing environment encompassing hardware, software, printing, peripheral devices, events, and classroom support, for the Ross Complex and State Street locations. As a subject matter expert and supervisor of the daily support, this role requires hands-on technical expertise with planning, reporting, operational efficiencies, and service excellence. You will report directly to the Director of Support Services.

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business aims to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to improve the world. Learn more about Ross HERE .

This role is hybrid with regular on-site expectations in Ann Arbor, MI. You may work on-call hours. You will work during early mornings, nights, or weekends. For a full job description, see the link here . For questions about this role, email RossHRRecruiting@umich.edu.

Please note : To be considered for this position, candidates must be legally authorized to work in the United States. Ross School of Business does not offer visa sponsorship for this position.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include :

• Generous time off (Vacation, Holidays, Season Days)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Flexible Work Program
• Ross Onsite Fitness Center

Responsibilities

Direct installations, upgrades, maintenance, and troubleshooting of hardware, software, and peripherals.

Maintain documentation of processes, procedures, and solutions to ensure consistency and compliance.

Required Qualifications

Modes of Work

Positions that are eligible for hybrid or mobile / remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

Salary Information :

The posting range for this position is $81,900 to $105,800. This posting range reflects multiple factors involved in determining compensation, such as skills, experience, training, certifications, and other organizational needs. At Ross, it is not common for new hires to be offered a salary at the upper end of the rangeCompensation decisions are based on the details of each situation.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

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