Product Support Manager

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Manager, Product Support to oversee support processes and enhance user experience in technology applications.

Key ResponsibilitiesLead a functional team to build a collaborative team culture and manage day-to-day support operationsDevelop and implement strategic initiatives utilizing Generative AI to optimize workflows and drive innovationEnsure seamless integration with engineering and vendor partners, managing application onboarding and rationalization planningRequired Qualifications3+ years of management experience and business line expertise2-3 years of product or application support experienceKnowledge of systems architecture and functionalitiesExperience with service tooling platforms like Service Cloud or ZendeskFamiliarity with Azure DevOps, Jira, or Salesforce preferred

2 days ago
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