User Experience Consultant

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Our client is a leading B2B communications agency with a growing digital offer. With offices in London, New York, and Dubai, they are expanding their business internationally and are looking to bolster their digital team by hiring a talented UX Consultant.

The Senior UX Consultant will work as part of our Digital team in London, reporting to the Director of Digital. This role involves both hands-on work with clients and management responsibilities across information architects.

The role is due to the continuing expansion of the agency in the digital space and an increasing number of projects and pitch opportunities.

The Role

The Senior UX Consultant will have a broad role within the business. They will lead the user experience and information architecture offering, developing our abilities in user-centered design, sitemapping, storyboarding, and wireframing.

The role includes pitching to client prospects and delivering work on current client projects. The consultant will work closely with teams across the digital spectrum : project managers, designers, and developers, and will be the focal point for user experience in our digital business and beyond.

The role will also have management responsibilities, managing an existing team of two information architects (one permanent, one freelance) and recruiting as a result of business growth.

As the owner of user experience, the candidate will have a unique opportunity to redefine how the agency works, the tools that are used, and the processes that are employed.

Finally, the role will support the Director of Digital in various tasks, including pitching, defining requirements, gathering requirements, interpreting site statistics, benchmarking and auditing, defining creative approaches, and reviewing creative output.

Responsibilities

• Working with the agency in the UK and worldwide to identify and win new opportunities in the digital space.
• Pitch activity including developing proposals and supporting the creative process through IA, as well as participation in pitch meetings.
• Developing the user experience proposition and methodology.
• Auditing and benchmarking websites through proprietary methodologies.
• Delivering user experience and information architecture for clients, including workshops, sitemaps, wireframes, storyboards, and taxonomies.
• Handholding digital designers through developing creative solutions based on information architecture.
• Identifying implementation requirements and working with the technical team to help them deliver website functionality.
• Managing the small team of information architects, ensuring that utilization is maintained and that the team capability continues to grow.
• Working with other agency offices to pitch for and deliver client work, and to develop the UX proposition in these markets.
• Working with clients over the long term, making site recommendations and interpreting analytics, user testing, and other analyses.

KPIs

• Successfully delivered projects.
• Growth in our IA team.
• Reduction of Digital Director’s workload.

Other Requirements

• Degree or equivalent educational background.
• 8+ years of relevant digital agency experience.
• Experience in a range of UX / IA processes and tools.
• Able to manage multiple, parallel workstreams.
• Experience of working alone and within teams.
• Experience of team management.
• Knowledge of search engine optimisation.
• Knowledge of web accessibility.
• Knowledge of content management systems.
• General web development and web design skills would be beneficial.

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