Team Leader

What you'll do...

Joining us as a Team Leader , you'll provide leadership to a customer-centric team and accelerate their seasonal tax business by managing a single tax office.

You'll serve as the front-line manager to provide leadership and development of tax office employees, delivering an outstanding client experience, and achieving all office related growth objectives.

You'll have access to training to help you advance your knowledge and skills you'll need to serve as a knowledgeable resource on tax topics and products.

As needed, you'll prepare accurate tax returns for clients.

You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April.

After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll...

• Partner with management to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
• Assist management in recruiting and interviewing candidates for tax office positions
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure that all tax office employees work is completed according to deadlines, with attention to quality standards, priorities and overall goals
• Build an engaging team environment by training and coaching employees to execute on operating procedures and recognizing outstanding employee contributions
• Lead daily team meetings and communicate essential information to tax office employees
• Create employee work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required

What you'll bring to the team...

• Prior experience working in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course2
• Ability to meet all IRS and applicable state requirements and completion of required continuing education
• Customer-centric mindset with strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Passionate, determined, resilient under stress and a will to win attitude
• Able to work a flexible work schedule of 40 hours per week and flexibility in work assignments based on business needs
• High school diploma / equivalent or higher

It would be even better if you also had...

2+ years as a Tax Professional

Bilingual candidates strongly encouraged to apply!

This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Enrollment in, or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment.