Department :
09122 AAH Cedar Creek - Front End Staff
Status : Full time
Full time
Benefits Eligible : Hou rs Per Week :
Hou rs Per Week :
Schedule Details / Additional Information :
M-F 9-530 with rotating saturday mornings once ever 4-6 week
Major Responsibilities :
- Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances;
posts payments and updates demographic and insurance information.
- Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
- Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
- Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
- Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
- Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include : arranging transportation needs, providing directions, locating wheelchair, etc.
- Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
- May file, retrieve, and / or deliver patient information and / or records, and completes required forms / documentation.
Licensure, Registration, and / or Certification Required :
None Required.
Education Required :
High School Graduate.
Experience Required :
No experience required.
Knowledge, Skills & Abilities Required :
- Excellent customer service skills.
- Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
- Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
- Training or experience in keyboarding / data entry with an emphasis on speed and accuracy.
- Excellent organizational skills.
- Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
- Ability to work in a fast paced environment with a strong attention to detail and accuracy.
Physical Requirements and Working Conditions :
- Exposed to normal medical office environment, may be exposed to potentially ill patients.
- Must be able to sit for extended periods of time.
- Operates all equipment necessary to perform the job.
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