Implementation Director

Job Description

Client Summary :

• Innovative healthcare data and analytics platform company
• Focuses on providing out-of-the-box solutions for healthcare organizations
• Aims to accelerate data analytics processes
• Enhances reliability and affordability of data analytics in healthcare
• Establishes modern and robust analytics foundations

Position Responsibilities :

• Participating in technical pre-sales activities to understand client needs and provide insights for tailored solutions.
• Collaborating with clients to scope project requirements, ensuring alignment with their objectives.
• Developing comprehensive proposals, including estimations, to outline project scope, timelines, and budgets.
• Effectively communicate product and platform requirements to internal teams and establish feedback loops.
• Leading and overseeing end-to-end client implementation processes, bridging the gap between proposal and actual implementation.
• Conducting thorough Inception / Discovery processes to identify key change triggers and project requirements.
• Collaborating with leadership to manage change management initiatives for seamless implementation.
• Ensuring product implementation aligns with defined scope and budget or adapts to identified changes.
• Driving customer success by creating and managing plans that meet and exceed customer expectations.
• Establishing repeatable processes and best practices for implementation.
• Taking ownership of defining and maintaining the implementation of Standard Operating Procedures (SOPs).
• Defining stabilization and handover processes for successful project completion.
• Formalizing Service Level Agreements (SLAs) and preparing regular progress reports for clients.
• Providing valuable product feedback to the Product team for continuous improvement.

Experience & Skills :

Required Experience and Qualifications :

Key Result Areas (KRAs) :

• Customer Satisfaction : Ensuring clients are satisfied with the implementation process and the solutions provided.
• Implementation Success : Achieving project milestones within defined timelines and budgets.
• Gross Margin : Maintaining healthy project profitability while delivering value to clients.

Requirements :

• Proven experience in healthcare data analytics implementations for healthcare providers (payer experience is a plus).
• Familiarity with healthcare data-driven point solutions is advantageous.
• Expertise in value-based care, clinical quality, and member / patient engagement strategies.
• Experience in client delivery for a professional services / consulting firm is preferred.

Skills :

• You will need a diverse skill set to thrive as the Director of Client Implementation :
• Strong client-facing skills, able to lead implementations and interact effectively with clients.
• Daily collaboration with internal technical implementation teams to ensure project success.
• Proficiency in building and executing project plans to guide implementation processes.
• Ability to create and present internal and client-facing progress reports.
• Excellent communication and problem-solving abilities to address client needs and concerns.
• Solid technical project management skills, with a comfort level in technical discussions.
• Comfortable interacting with clients, showcasing professionalism and expertise.
• Strong management consulting skills, backed by hands-on experience with SQL and databases.

Compensation $150k, Health Insurance, 401k