District Manager

District Manager

Just like our farm-fresh milk and super premium ice cream, a career at Hoffmann Oberweis is simply the best! Join our amazing team of friendly faces to work in a fun, goal-oriented work environment. With competitive salaries, benefits, and perks, you'll soon find that the sweetest careers begin at Hoffmann Oberweis!

Job Summary

The District Manager has overall responsibility for the smooth operation of all stores in their region, including, but not limited to, maintaining quality and store cleanliness standards and delivering excellent customer service. This position trains and directs as opposed to physically doing them.

Reporting Relationship :

The District Manager reports directly to the Sr. Vice President of Retail Operations.

Employment Type : Fulltime

Salary Range : $75-$100k

Duties and Responsibilities :

• Ensures that each Oberweis Store within the region operates within the policies and guidelines set down by the Company.
• Ensures that all stores maintain quality, service, cleanliness, safety and security standards, directs managers to take action to correct deviations from those standards.
• Participates in developing sales and marketing objectives with the Vice President of Retail Operations and Store Managers. Once developed, helps implement and manage objectives.
• Reports to the Vice President of Retail Operations the status of the region. This report should include but not be limited to the following information : competition in local markets, personnel issues, quality of suppliers / vendors, changes in sales patterns, operational concerns and training / development issues.
• Supervises training and development of store personnel including managers.
• Recognize and help maintain adequate staffing levels in each store to achieve optimal results.
• Conduct interviews, hire, terminate and appraise performance on management employees with established guidelines from the Company.
• Monitors that customers are waited on promptly and courteously, that product preparation and sanitation standards are complied with. Take appropriate action if above is not done according to standards.
• Review monthly profit and loss statements to ensure corporate objectives along with maximizing store management bonus potential. If a store is falling short of sales and profit objectives, implement and monitor control techniques to ensure objectives are achieved.
• Discuss customer complaints, comment cards, secret shopper reports and any additional feedback with store management to maintain high levels of customer satisfaction. Ensure that store management resolves customer complaints in a timely and appropriate manner.
• Conduct random store audits on safe, inventory, milk book, gift certificate log, and employee files.
• Maintain open and honest communication with store management.
• Hold store managers accountable for meeting the Company's standards and take appropriate action.
• Provide information and tools to aid in store manager's job.
• Assist Vice President of Retail Operations in special projects and continued, improved development of the retail operation.

Benefits :

About Oberweis, Part of the Hoffmann Family of Companies :

Oberweis Dairy is still a family-owned business that has been serving smiles for nearly 100 years! We proudly provide our customers with superior-tasting products and exceptional customer service. Since 1927, Oberweis has expanded from premium milk and ice cream to our family of restaurant brands Oberweis Ice Cream & Dairy Store, That Burger Joint, Wood Grain Pizzeria, Oberweis Home Delivery Service, and at a grocery store near you.

In June of 2024, the Hoffman Family of Companies acquired Oberweis, pledging to uphold the brand's tradition of quality and passion for delivering exceptional dairy products.

When you walk through the doors of an Oberweis Ice Cream & Dairy Store, you'll instantly feel as if you've gone back in time to the good old days of sitting down at the counter of your local soda fountain for a tasty ice cream treat.

Satisfy your craving for high-quality, classic American comfort food at That Burger Joint where you can order hand-cut fries smothered in cheese and bacon, juicy double patty burgers, and of course, a hand-dipped Oberweis shake!

Visit us at WoodGrain Pizzeria for hand-crafted, fast-fired pizzas and premium quality salads. All of our made-to-order menu items are fresh and made completely from scratch.

Add convenience to your already busy schedule with Oberweis' easy and convenient Home Delivery Service! Every week customers choose from over 300 hand-selected, quality dairy and grocery items that are delivered right to their front door. Service is offered throughout the Midwest in Illinois, Wisconsin, Missouri, Indiana and Michigan.

Find your favorite Oberweis products in your local grocery store. Oberweis milk, drinks, and ice cream products are available in over 850 grocery stores throughout the United States.

It's a promise from our family to yours that what you're about to enjoy has been sincerely cared for in every possible way. Whether it's a scoop of super premium ice cream or farm-fresh products delivered right to your door, Oberweis pledges every single day to make life a little easier and a lot more delicious!