Responsibilities include but are not limited to :
Assist with incoming as well as follow up outbound Phone Calls and emails to / from customers
Trouble shooting client issues related to due dates, reports, pricing, invoices, scheduling, etc.
Arrange / set up client and / or client prospect appointments for Account Manager
Generate and qualify leads by placing outbound calls to qualified prospects
Data Entry and maintenance of hotlists, communications, documents in our CRM Program
Create / send follow up marketing materials and / or sales proposals / quote
Requirements :
High school degree or equivalent
Bachelor's degree in Science or Business preferred, but not required
Two years work experience required
Experience with high volume customer service
Ability to interface with clients and foster current and new relationships
Must have excellent phone etiquette
Science knowledge / background is a plus but not required
Must be able to prioritize work assignments and work in fast paced setting
Must be proficient in computer systems for Client Relationship Management Databases (CRM) and Shopping Cart Order Systems
Must have excellent communication (written and verbal)
Willingness to learn and ability to multi-task
Hours :
Monday to Friday 8 : 30 a.m. to 5 : 00 p.m. EMSL offers full time benefits : medical, dental, 401(k), voluntary benefits, paid time off, holiday pay and a flexible spending account
To find out more about EMSL Analytical, Inc. please visit our website at : www.emsl.com
EOE including Veterans and Disabled
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