Director, Technology & Facilities

Director, Technology & Facilities

REFORM, founded in the wake of the #FreeMeek movement, is committed to transforming probation and parole throughout the United States by changing laws, systems, and culture. The organization is working to replace America's criminal justice system with a restorative approach that is fair, accountable, and invested in rehabilitation. Our goal is for people to reenter society with dignity, create meaningful pathways to work, and equip them with the tools to succeed all while making families and communities safer and stronger. REFORM Alliance operates as both a 501(c)(3) and 501(c)(4) organization, allowing us to drive meaningful criminal justice reform through a combination of charitable initiatives and advocacy efforts.

REFORM is hiring a Director, Technology & Facilities, who will serve as the sole technology leader, overseeing all aspects of IT infrastructure, systems, and support. This individual will be responsible for ensuring the stability, security, and efficiency of our technology platforms while supporting staff across the organization. As a hands-on role, you will lead technology initiatives, handle day-to-day technical support, and manage the overall IT ecosystem to ensure alignment with the organization's goals and manage the office manager at our headquarters in New York City.

This role is on the Operations team and reports directly to the Chief Operating Officer.

Systems Administration & Operations (30%) :

• Provide vision and direction as well as configure all IT systems, including hardware (Macs and necessary equipment for virtual meetings) and software, ensuring they meet operational needs and organizational standards.
• Administer network infrastructure, including routers, switches, and access points.
• Oversee the administration and strategic vision of various technology such as Microsoft 365, G-Suite, Zoom, Salesforce, Netsuite, Culture Amp, Jira, Jamf MDM, Okta IAM, and cloud technologies such as AWS.
• Ensure the organization's cybersecurity posture by implementing best practices and complying with appropriate standards based on organizational needs.
• Manage backups, disaster recovery, and ensure systems are secure and operational.
• Perform system diagnostics, identify inefficiencies, and implement continuous improvements to optimize performance.

IT Support & Service Management (40%) :

Facilities Support & Execution (20%) :

Other Duties as Assigned (10%)

Required Qualifications :

Preferred Qualifications :

Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.

Work Demands :

Additional Requirements :

Application & Interview Process :

While the interview process may vary slightly, the general process will be :

Compensation & Benefits :

The salary for this position, which depends on prior work experience and our assessment of your demonstrated fit for the role, will likely be between $120,000 - $150,000 annually. REFORM offers competitive base salaries based on the 75th percentile of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously.

Our current benefits include :

At REFORM Alliance, we strive to move hearts and minds to create a more humane criminal justice system. This requires a company culture that values employee individuality and community development. We are committed to fostering an environment that is inclusive, empowering, and globally minded. We firmly believe that diversity in gender, race, ethnicity, sexual identity, cultural background, religion, disability, and age produces ideas and perspectives that make our efforts stronger for people unjustly in the system and make our communities safer.