MUST Be Available To Work Weekends!
Must be passionate about supporting your TEAM!
Manage the performance of multiple General Managers by setting goals and expectations on
financial performance, associate engagement, guest satisfaction, staffing and labor, and providing a
safe and healthy environment for our guest and team.
Inspire and mentor all team members to reach their full potential. Develop bench strength for all
positions within your assigned area of responsibility, ensuring upward mobility for high performing
team members and managers. Participate in succession planning.
Consistently recognize team members when they excel. Ensure that a coaching culture thrives,
holding direct reports accountable to all policies and standard operating procedures.
Set staffing levels and recruiting goals to source high potential candidates using a variety of
recruiting avenues. Ensure each candidate has an amazing first impression by ensuring General
Managers and Human Resource Managers are following company guidelines with respect to
recruiting.
Hold management team accountable for ensuring that all new team members have a memorable
onboarding experience and are fully trained and prepared to serve our guests.
Hold General Manager’s accountable for timely completion of compliance based and brand specific
training, for themselves and their team.
Set clear performance goals and expectations for your team. Following up consistently, providing
feedback on an ongoing basis.
- Ensure performance goals and expectations for your team are met, providing consistent and on going feedback.
- Ensure associate engagement is a priority for all managers on your team. Lead the annual
engagement survey and ensure action planning and regular associate follow up is part of the
culture. Be an active listener and leader, holding regularly scheduled meetings, with direct reports
to assess the team’s morale and making necessary adjustments.
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