Job Title : Concierge Specialist
Duration : 3+ Months
Location : Estero, FL 33928
Job Description :
This essential role to Direct Sales is a High-Touch role with our active members and non-members looking to purchase insurance from us.
Strong listening skills is a must, the ability to understand the reason for customers call and provide the best experience while ensuring we direct and transfer them to the proper area.
In addition to handling inbound calls, you will assist with outbound campaign initiatives and appointment setting and follow up calls.
This role is a support role to our sales agents.
Essential Functions
- The essential functions listed represent the major duties of this role, additional duties may be assigned.
- Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered.
Must Follow all compliance guidelines including proper use of script, Authentication, PHI and DNC business processes.
- Deliver a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns
- Assist with scheduling and callback of follow up appointments.
Education Level Education Details
- High school diploma or GED
- 0- 1 years related work experience
Additional Required Qualifications :
- Ability to make / take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.
- Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.
- Experience with listening and relating key information based on customers need and our outbound campaign to apply appropriate responses and actions.
- Experience with writing and communicating effectively within multiple communication channels including, telephone and email environments.
- Ability to work flexible schedules including evenings, weekends and holidays.
Additional Preferred Qualifications :
- Post high school education, including vocational, college, or related training or education within a structured schedule and work environment.
- Professional Contact Center, and / or "service advisor" role for professional product or service.
- Bilingual. (Spanish / English) preferred, but not required (25% needed).
- Experience utilizing SalesForce.com and Five 9 Telephony, or related software applications.
Position is offered by a no fee agency.
Concierge Specialist
This essential role to Direct Sales is a High-Touch role with our active members and non-members looking to purchase insurance from us.Strong listening skills is a must, the ability to understand the reason for customers call and provide the best experience while ensuring we direct and transfer them...
Customer Service / Benefits Specialist (Work from Home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Delivery Driver
Perform duties including pre-delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, following proper delivery procedures; providing quality customer service through positive and professional interaction with customers in person or by phone, and acting wit...
Receptionist
At Jackson Hewitt, and its independently owned and operated Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes.We do this with integrity, quality, and consistency.The role you play is critical to our success and together we are Working Ha...
Telecommunications Customer Service Specialist
Those same traits are exactly what we look for in our entry-level Telecommunications Customer Service Specialist. Telecommunications Customer Service Specialists. Duties as a Telecommunications Customer Service Specialist: . Requirements as a Telecommunications Customer Service Specialist: ...
Customer Service Representative- Entry Level
Join our vibrant team as an Insurance Customer Service Representative, working in our beautiful office building. As an Insurance CSR, you will play a key role in working with our valued customers, assisting them with policy changes, and ensuring they receive top-notch customer service. Fresh out of ...
Customer Service / Office Representative
We desire motivated, organized, caring individuals who have a passion to provide outstanding craftsmanship and superior customer service. Customer oriented, friendly and enthusiastic. ...
Cashier
As a Cashier, you will ring up sales, take payments, and issue receipts. ...
Front Desk Receptionist
As Front Desk Receptionist with Elite DNA Therapy, your primary responsibility is the daily supervision of the receptionist’s staff. Elite DNA Behavioral Health is seeking to hire a Front Desk Receptionist to join our team in our Ft. Our team is at the forefront of providing leading-edge thera...
Receptionist - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r...