Dispatch Coordinator

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay : $65000 - $80000 / year (paid hourly)

Schedule : M - F; 4 : 30a - 1p

Location : Fremont, CA

The primary responsibility of this position is to oversee the assigned area within the daily operation of the client’s transportation network.

Dispatchers will own their area and corroborate with the rest of the Dispatch team to maximize efficiency, with the goal of making the transportation network reliable and sustainable.

Managed services include commuter shuttles, inter-campus and intra-campus services, on-demand services, and charter services.

These services are located in the Bay Area, Austin, and the Seattle area. This position will be located on-site at the client’s offices in the San Francisco Bay Area and will report directly to the JLL Dispatch Manager.

Monitor service and provide direction, guidance, and information to drivers so that routes and stops are serviced safely, completely, and on-time

Monitor radio communications, Transportation Management Software (TMS), regional real-time online sources, and reports to optimize routes and provide alternative routing if required

Communicate with the client’s Transportation Team, operating vendors, dispatch team, Transportation Center Representatives, and managers as needs dictate regarding changes, incidents, accidents, and relevant activities

Provide guidance or alternatives in case an operator violates the Service Level Agreement

Manage and enhance customer service through proactivity, while keeping passenger safety and satisfaction foremost

Ensure communication processes are timely regarding instructions to operators, feedback to operators, responses to the client, and PRA leadership

Assist with efforts related to launching of new service schedules, including radio reminders, tracking drivers, communicating with vendor teams, ensuring announcements are made in a timely manner, and that all incidents are documented

Provide performance updates on Service Level Agreements, vendor performance, team effectiveness, and dashboard / KPIs through incidents entered into the Transportation Management System

Preferred technical skills :

Proven ability to multi-task in a fast-paced team environment

Excellent writing and interpersonal communication skills

Proficiency with Google Drive and associated products (Docs, Sheets, Slides)

Transportation Management Software knowledge (Tripshot)

Required Skills and Experience :

Three (3) years dispatch experience in corporate shuttle or transportation program preferred

Experience in team management and proven track record working with a variety of individuals in a dynamic work environment

Demonstrated proficiency with adapting to ever-changing environments and capacity to think in alternative ways

Must be able to work assigned shift as required

Estimated total compensation ran for this position is :

65,000.00 80,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed.

An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location : On-site Fremont, CA

On-site Fremont, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date.

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g., Johnson & Johnson / Janssen). Failure to provide proof of vaccination may result in termination.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.

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Accepting applications on an ongoing basis until candidate identified.