Job Type
Full-time
Description
We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met.
You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses.
Most importantly, you will be a key person of reference for team members, vendors, and guests.
This position may require flexible scheduling availability.
Requirements
Job Requirements :
- Check-in / Check-out hotel guests
- Process all payments according to established hotel requirements
- Provide information and assistance to all guests and vendors
- Prepares all necessary reports during each shift for the management team
- Ensure all front desk staff know all components / features of our guest service guarantee and are trained to meet service standards
- Assist in creating and distributing the team member schedule in a timely manner
Job Qualifications :
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time.
The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors.
Island Hospitality is unable to guarantee a specific number of work hours per week.
Training :
Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business.
As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Team Member Wellness Program : How We Thank You For All You Bring To The Team
Rewarding Benefits Package :
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work :
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member of the Month, Quarter, and Year recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
Salary Description
$22.00
Front Desk Supervisor
OverviewAssist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ability to stand, walk and continuously perform behind the front ...
Front Desk Supervisor
As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards. ...
Front Desk Supervisor
As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed. This role requires at least one-two year of progressive experience at a hotel front desk or other customer related positio...
Front Desk Supervisor 前台主管
The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. Front Desk Supervisor 前台主管(. As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standar...
Front Desk Supervisor - Courtyard by Marriott Tysons
High school diploma or GED required, college degree or equivalent experience preferred.Experience/Knowledge/Skills/Abilities.Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.Must b...
Front Desk Supervisor【Hilton Tokyo】
The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. Front Desk Supervisor【Hilton Tokyo】(. As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highes...
Front Desk Supervisor AM/PM Shifts - Full Time - Best Western Dulles - Starting at $19/hour
Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy. Responsible for all front desk initatives. Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per B. ...
Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the var...
Front Desk Supervisor
As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed. This role requires at least one-two year of progressive experience at a hotel front desk or other customer related positio...
Front Desk Supervisor - AM Shift - Holiday Inn Dulles - starting at $19/hour
Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy. Responsible for all front desk initiatives. Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per B. ...