Front Desk Supervisor(
Job Number : HOT0ATHG)
HOT0ATHG)
Work Locations
Hilton DohaDiplomatic District Street West Bay AreaP O Box 40414Doha0
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in / check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.
A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
EOE / AA / Disabled / Veterans
Schedule
Full-timeBrand : Hilton Hotels & Resorts
Guest Services, Operations, and Front Office
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