Job Summary
Interact with customers by phone or in person, providing prompt and courteous service in a fast-paced, high call volume, customer focused environment.
Professionally handle requests and inquiries for patient health information submitted by mail, fax, phone, and / or in-person.
Identify and assess customer needs, verify understanding of requests, and follow through as promised. Process requests in a timely and efficient manner within established timeline standards, maintaining quality and accuracy.
Ensure any issues that arise are resolved promptly, thoroughly, and courteously. Provide excellent customer service by being attentive, respectful and professional at all times.
Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information.
Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations. Able to interact effectively and demonstrate strong communication skills when dealing with all customers, including physicians, peers, patients, and external customers.
Work comfortably with frequent interruptions. Able to multitask and handle multiple priorities. Work with a high level of accuracy.
May perform other duties as assigned to support business needs. Escalate issues to supervisor for resolution as deemed necessary.
Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, and quality standards.
May perform other duties as assigned to support business needs.
M-F 8 : 00am to 4 : 30pm
Qualifications
High school diploma or equivalent preferred. Associate's degree in Health Information Technology or other healthcare field preferred.
Must have 2 years of customer service experience either working with customers both in person and via phone required. Healthcare experience is preferred.
Prior work experience in health information management (HIM) Department related to record maintenance completion or release of information preferred.
Ability to type a minimum of 35 words per minute.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a (k) retirement plan, work / life balance benefits, and a generous time off package to maintain a healthy home-work balance.
For more information about Total Rewards, visit .
Sanford is an EEO / AA Employer M / F / Disability / Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1 or send an email to .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
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