Description
MINIMUM QUALIFICATIONS :
Education : (None)
Licenses / Certifications : (None)
Bachelor’s degree or five (5) years of experience in a healthcare revenue cycle setting, including but not limited to patient access management, payer remittance, denial management, patient collections, patient remittance posting, claim submission, contract management, or appeals.
Strong analytical and problem solving skills.Ability to multi-taskProficient typing / keyboarding skillsSupervisory and / or leadership experience preferredEffective oral and written communication skills
PRINCIPAL ACCOUNTABILITIES :
Performs QA reviews and calculates error ratio for key elements, tracks and reports to management.Communicates with management and staff regarding developing trends reflected in the types of unresolved accounts.
Maintains knowledge base of processes and systems by attending payer meetings and review training represents department in meetings as needed.
Interacts with all staff levels to insure resolution of issues.Researches and corrects accounts as required.Monitors and reviews assigned reports for data integrity and resolves patient account issuesServes as front-line operational support for 10-25 departmental employees.
Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory / continuing education, skills competency, supports department-based goals which contribute to the success of the organization;
serves as preceptor, mentor, and resource to less experienced staff.Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.Other duties as assigned.
Employee Signature : Date :
Manager Signature : Date :
- IDIDFN0904
- Job ClassificationsJob Classifications$0.00 - No Critical Shift Pay (Critical Shift Pay)$0.00 - No Float Pay (Float Pay)$2.
50 - On-Call Pay Rate - $2.50 (On-Call Pay Rate)0% - No Geo Diff (Geographical Differential)50.00 - Called-Back Bonus for Managers and Below (Called Back Pay)More (4)