Program Manager, Partner Engagement

Job Title : Program Manager, Partner Engagement

Duration : 3+ months

Location : Remote, TX, USA, AUSTIN

Duties : Overview :

The Program Manager, Partner Engagement will create new programs to enable the ServiceNow partner ecosystem specifically for our GenAI capabilities within our Platform (all Now Assist products).

This person will work closely with Sales, Solution Consulting, Customer Outcomes, Learning and Development, our Global and Regional Talent Excellence teams and help drive the right enablement resources at the right time to partners.

This person will help close gaps with partner knowledge on selling and implementing Now Assist products by executing specific initiatives in alignment with the above teams.

GenAI will be at the forefront of what you will be delivering.

The ideal candidate will have experience working in a software SaaS environment, with an ability to quickly obtain a strong knowledge of our workflow offerings.

This role requires a well-rounded individual who has excellent interpersonal, collaborative, and analytical skills; proven experience in stakeholder negotiations and management;

as well as a proven track record in driving, executing and tracking partner enablement.

What you will do in this role :

Create and execute a unified global partner enablement plan for Gen AI, tied into the greater Partner Experience GenAI plan

Work cross-functionally with other partner-oriented teams across the organization I.e., (Partner Marketing, Partner Solution Consulting, Learning and Development, Partner Success, Partner Acceleration, Talent Excellence) and level up our efforts with skilling our partners

Strong project management skills throughout the project lifecycle (e.g., requirements gathering; stakeholder management and communication;

and driving tasks on a timeline to completion)

Provide key data analysis of enablement programs to ensure that the team is delivering impactful resources

Identify gaps in knowledge and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of training and tools needed to address those gaps

Hiring Manager Notes :

Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

Minimum of 5 years of experience in partner ecosystem organizations

AI expertise (product knowledge or technical or enablement, activities that prove that this person has experience with AI in the past)

Experience working with GEO & Global teams, cross-functionally with Partner Marketing, Partner Solution Consulting, Learning and Development, extremely good skills with stakeholder management

Strong project management skills - ruthless execution while building plans to scale partners knowledge starting from nothing

Does this position have the opportunity to extend beyond the initial contract or convert to FTE?

What is the work schedule for this position?

8 / hrs a day (M-F), US timezones (all)

Does this position require to sit onsite?

What will the interview process look like?

3 seperate sessions (Note : This person will be asked to present : Build

Skills : a scalable plan to prepare partners to sell, solve and deliver our platforms GenAI capabilities)

What you will need to be successful in this role :

Minimum of 5+ years' experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners

Bachelor's degree required; MBA or advanced degree preferred

PMI-PMP certification is a plus

Experience with AI / GenAI

An understanding of what motivates our partner community, our internal stakeholders and our sales organizations

Familiarity with customer / partner relationship management system analytics

Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities

Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large heavily matrixed organization

A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career

Passion for Partners and the ServiceNow Community