Job Description
Job Description
Overview :
The MSP Program Manager plays a crucial role in overseeing and managing the successful delivery of multiple projects within a Managed Service Provider (MSP) program.
They are responsible for ensuring that all projects align with the organization's strategic objectives and deliver value to both the client and the MSP.
This role is pivotal in maintaining strong client relationships, driving operational excellence, and ensuring the effective utilization of resources.
Key Responsibilities :
- Lead the planning and implementation of MSP program projects
- Develop and manage the program's budget, ensuring financial targets are met
- Collaborate with stakeholders to define program objectives, structure, and governance
- Monitor and report on program performance, identifying and addressing areas of improvement
- Manage and mitigate program risks and issues
- Oversee the delivery of projects, ensuring quality and adherence to deadlines
- Develop and maintain strong client relationships, acting as the main point of contact
- Ensure compliance with relevant regulations and quality standards
- Drive the continuous improvement of program management processes and methodologies
- Provide leadership and guidance to project teams, fostering a collaborative and high-performance culture
- Conduct regular stakeholder meetings and presentations to keep them informed and engaged
- Implement change management strategies to support the adoption of new processes and technologies
- Collaborate with sales and account management teams to identify opportunities for program expansion and growth
- Participate in the development of proposals, statements of work, and contract negotiations
Required Qualifications :
- Bachelor's degree in Business Administration, Project Management, or related field
- PMP or PgMP certification is preferred
- Proven experience managing large, complex MSP programs
- Demonstrated success in stakeholder engagement and client management
- Strong financial acumen and experience in budget management
- Excellent understanding of program management methodologies and best practices
- Proficiency in risk management and problem-solving
- Outstanding leadership and team management skills
- Ability to drive organizational change and foster innovation
- Exceptional communication, presentation, and negotiation abilities
- Experience in the technology or IT services industry is advantageous
- Knowledge of MSP-related tools and platforms
- Proven track record of delivering measurable business outcomes within MSP programs
- Ability to travel as required to client locations
- Strong analytical and decision-making capabilities
MSP Program Manager
The MSP Program Manager plays a crucial role in overseeing and managing the successful delivery of multiple projects within a Managed Service Provider (MSP) program. Lead the planning and implementation of MSP program projects. Proven experience managing large, complex MSP programs. Proven track rec...
Clinical Program Manager - Healthcare Staffing MSP - Hybrid
The Program Manager is dedicated to understanding our exclusive client’s culture and business processes to meet staffing needs and exceed expectations. Collaborate with hiring managers to determine healthcare staffing needs, and promptly fill open positions with exceptional healthcare staff. The Aya...
Director, Tax Returns Operations and Administration
Location: Washington DC (Hybrid)The Office of the Chief Financial Officer (OCFO) whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia is in search of a. This position is in the Office of the Chief Financial Officer...
Coordinator - Early Learning Programs
Manages the systemic development, evaluation, and revision process for all curricula within the Office of Early Learning Programs, Birth through Five. Baltimore City Public Schools ("City Schools") does not discriminate in its employment, programs, and activities based on race, ethnicity, color, anc...
(Canada) Project Manager - Southeast
Reporting to the Manager of Professional Services, you will act as the primary client liaison to lead multiple customer facing EHR implementation projects simultaneously. Manage the project budget, team resources, communications, and project plans. Managing the day-to-day implementation of operation...
Freelance Associate Project Coordinator
A company is looking for a Freelance Associate Project Coordinator based in the USA. ...
General Manager (04673) - Competitive Salary & Benefits - 14621 Baltimore Ave
General Managers are responsible for overseeing the daily operations of a single Domino’s store. General Managers provide overall leadership and supervision over operations, and are accountable for achieving operational standards, food safety, profitability, and creating an inclusive and engag...
Early Morning Software- PRiSM IT Analyst/ Project Manager
As a PRISM IT Analyst/Project Manager, you will have a proven track record in consulting and project delivery of SaaS and Enterprise Solutions and need to have a keen interest in client success and Project Management Office (PMO) Processes. As an IT Analyst/Project Manager, you MUST be able to demon...
Afterschool Program Director
We are seeking an enthusiastic and experienced Afterschool Program Director to join our team at The Lion of Judah Early Learning Centers. As the Afterschool Program Director, you will play a key role in providing a safe, nurturing, and educational environment for school-aged children. Develop and im...
Senior Project Manager
Project Manager role will support the US Intermediaries Wealth Strategy change portfolio and lead two workstreams focused on maturing go-to-market strategy. We are looking for individuals with experience in financial services who have led change projects in a sales and marketing environment. ...