We are seeking an experienced and dedicated Technical Service Manager to lead and oversee technical teams, ensuring high technical standards and customer satisfaction.
Our company is a well-established leader in the Midwest, in the low-voltage integration & fire safety industry, with many employees enjoying long tenures ranging from 7 to over 30 years.
This is an exciting opportunity to significantly impact a growing region within the company while balancing multiple priorities in a fast-paced, collaborative environment.
Compensation : $85k - $120k, including bonuses + full benefits.
Key responsibilities include :
- Leading the performance of technical teams, overseeing profit and employee development.
- Planning and scheduling projects to meet client needs.
- Managing financial and operational metrics for profitability.
- Supporting sales and clients with customized service plans.
- Aligning processes with other technical leaders to maintain consistency across regions.
- Overseeing technical standards to ensure proper team training.
- Managing projects to ensure they are completed on time, within budget, and meet customer specifications.
- Developing employees to meet performance standards and promoting continuous learning.
Primary Responsibilities :
- Financial Management : Ensure department profits meet or exceed budgets and manage staffing hours to maintain productivity.
- Marketing : Participate in sales calls, deliver presentations, and maintain direct customer communication throughout project lifecycles.
- Client Support : Develop technical support strategies and ensure high client satisfaction through consistent communication and service.
- Technical Standards : Train staff on the highest standards of integration support and ensure adherence to these standards.
- Staffing Management : Hire and maintain an adequate staff size and manage subcontractor networks.
- Project Management : Assign Project Managers, maintain schedules, and ensure project costs remain within 110% of the budget.
- Employee Development : Develop goals aligned with business plans and provide training and performance feedback.
Qualifications :
- Advanced knowledge in technology and managerial, business, and financial planning skills.
- Strong computer literacy and the ability to adapt to new technologies.
- Proven ability to manage teams and multiple technical installations.
- Experience with systems like Fire Alarm, Audio / Video, Nurse Call, Intercom, security, and access control.
Required Education and Experience :
- Formal technical training or equivalent experience in management and system installations.
- Certifications such as AVIXA CTS or NICET Level II preferred (must obtain within one year).
- Valid driver’s license and vehicle insurance required.
This role offers the chance to work in a dynamic environment where technical expertise, leadership, and customer service all come together to make a significant impact.
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