Job Details
Description
Find your PASSION, be a part of the SP Family!
THE ROLE
How good are your communication skills? Are you that person that is usually explaining policies to others? Do you have experience in a fast-paced HR position?
Well what HR office is not busy right...)
The SP Family is looking for an Employee Relations Representative. The ideal candidate has an assertive personality and must be able to develop judgments on sensitive, confidential issues.
In conjunction with the HR Business Partner, Operations team, and employees you will work to provide solutions for employee relations matters through mentoring conversations and comprehensive investigations.
Most of the communication in this role is done by phone and email.
Hourly Range : $20-$24 DOE
THIS IS WHAT A DAY AT WORK MAY LOOK LIKE :
- Troubleshoot employees’ issues or concerns, including comprehensive investigations as needed, identify the root cause of the problem, and useful tools and resources to determine how to resolve employee problems.
- Follow up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
- Maintain clear and consistent communication with HR and Operations team about open cases.
- Work closely with the HR team to ensure cross-functional sharing of activities and outcomes.
- Provide employee customer service to resolve conflicts, questions, or issues current employees may have.
- Assist with day to day HR duties.
ABOUT YOU
- Confidentiality is a MUST!
- Previous experience in human resources, onboarding, conflict resolution, and employee relations
- General knowledge of labor and employment laws and resources
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to build rapport with all employees
- Strong time management and multi-tasking skills
- Excellent written and verbal communication skills
- Tactfulness, confidentiality, and professionalism
IT WOULD BE GREAT BUT NOT NECESSARY TO HAVE
- Bachelor’s degree or higher
- Experience in the retail industry with emphasis in athletic footwear
- Experience working for a growing company
WHAT WE BRING TO THE TABLE
- Competitive Pay / Benefits
- A dynamic team
- You like discounts? We got you!
- An open mind for new ideas
- Growth growth and some more growth!
Shoe Palace is one of the most-trusted athletic footwear and apparel retail chains in the United States. What began as a small, family business in 1993 has now grown into an extremely popular chain of stores and an online retail site shoepalace.com.
At Shoe Palace, we all roll up our sleeves to pitch in and do whatever it takes to stay on top. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.
We are seeking self-motivated individuals who are dynamic thinkers and outstanding communicators who will thrive in an entrepreneurial environment and want to grow with Shoe Palace Corporation.
Our team members are bright, professional, enthusiastic, and able to quickly apply their skills to diverse situations.
Qualifications
Skills
Behaviors
Preferred
Team Player
Works well as a member of a group
Loyal
Shows firm and constant support to a cause
Enthusiastic
Shows intense and eager enjoyment and interest
Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well
Dedicated
Devoted to a task or purpose with loyalty or integrity :
Motivations
Preferred
Self-Starter
Inspired to perform without outside help
Job Security
Inspired to perform well by the knowledge that your job is safe
Growth Opportunities
Inspired to perform well by the chance to take on more responsibility
Goal Completion
Inspired to perform well by the completion of tasks
Ability to Make an Impact
Inspired to perform well by the ability to contribute to the success of a project or the organization :
Education
Experience
Preferred
1 year : Compliance
Compliance
1 year : Employee Relations
Employee Relations
2 years : Human Resources
Human Resources
Licenses & Certifications
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