Solutions Architect, Enterprise

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises.

We focus on being the best ecommerce platform so our customers can focus on what matters most : growing their businesses.

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe.

We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce, named a "Best Place to Work" in Austin 2024, is looking for an Enterprise Solutions Architect. The Enterprise Solutions Architect specializes in evaluating business requirements and turning them into solutions or products and also has equally impressive people and technical skills.

This is a person who thrives at solving problems and is driven to continue learning each day. Well respected by technical and non-technical individuals, this person is an eCommerce thought leader, coach, innovator and engineer and will rely on strong consultative skills to help our Enterprise customers and technology partners during qualification, implementation and continuous improvements.

What You Will Do

• Serve in the role of product subject matter expert to assist the Sales and Customer Success teams by providing technical expertise, assistance with troubleshooting issues, and identifying expansion opportunities.
• Act as a trusted advisor for internal and external stakeholders.
• Perform analysis and provide systems architecture solutions leveraging new, existing, and emerging services, technologies, and platforms in a services and sales-oriented environment.
• Identify and translate customer needs into a clear set of requirements for downstream feasibility and estimation.
• Collaborate with the Professional Services team and customers to drive solution estimates, develop overall implementation plans, and serve as a technical expert to implement solutions.
• Provide expert-level support for cloud and hybrid cloud use cases.
• Organize additional technical resources within the organization to address client needs when necessary.
• Provide technical advice regarding architectural questions, solution deployment prerequisites and features to clients and internal stakeholders.
• Understand how to conduct requirements, design, implementation, and operations phases of a project.
• Perform POC on new use cases to propose and design solutions as per business-technical needs.
• Design, develop, and deliver project engagements (complete lifecycle).
• Work with Product Management to help drive appropriate product enhancements.
• Provide consultative services based on prospect’s requirements and available product offerings.
• You will assist internal BigCommerce teams in a pre / post-sales technical process : installation, deployment, training, technical check-ups, and escalation management.
• Developing technical and architectural roadmaps and using them to proactively drive new technology adoption.
• Provide mentorship and guidance to internal BigCommerce technical teams and Tech Partner stakeholders.
• Work with Global teams as required.
• A hands-on analyst, technologist, and architect who has deep experience developing and delivering enterprise solutions on cloud platforms.

The architect will have responsibility to develop an overall architecture for the solution; for ensuring the completeness of the architecture, in terms of adequately addressing all the stakeholders needs.

• Work with customers to understand their business objectives and functional requirements and lead the technical efforts to ensure the successful implementation of those requirements to achieve stated business objectives.
• Analyze current trends in the eCommerce industry and the technology architecture field and provide recommendations and training.
• Curate technical solution documentation for internal and external stakeholders.
• Perform essential internal administrative tasks : Utilize various internal systems to manage solution documentation, update project records, and submit weekly time cards, ensuring accuracy and organization in project tracking and time management.

Who You Are

• Bachelor’s degree in Computer Science, Information Technology or a technical discipline (e.g., engineering) or equivalent required.
• 4+ years of software development experience or technical support experience.
• 7+ years of experience in architecting and implementing integration solutions around key technologies.
• 5+ years experience successfully leading and executing SaaS implementation projects from pre-sales to customer success including solution scoping and gap analysis, enterprise cloud systems integration, data migration, customer launch, and technical operations and troubleshooting.
• Basic knowledge of programming languages such as Java, Ruby, Python, PHP, JavaScript, Node, HTML with strong programming ability in 2 or more of these languages.
• Expertise in architecting commercial-scale cloud systems leveraging IaaS, PaaS or SaaS infrastructure.
• Understanding of various database architectures (RDBMS, NoSQL, Document database, etc.)
• Knowledge of RESTful APIs, GraphQL, Service Oriented Architecture, Web Services, Enterprise eCommerce platforms, content management systems, internet security standards, and fraud prevention.
• Strong understanding of other services and services providers in the following Cloud service layers : IaaS (AWS, Google, etc.

SaaS (Salesforce, SuccessFactors, etc.), PaaS (Azure, Amazon AWS, Google App Engine).

• Advanced understanding and experience integrating with and designing for SaaS providers.
• Strong skill set in the implementation of security standards in code such as OAuth, SAML, and other Tokenization and authentication methods and systems;

understanding of security, SSO and federation technologies as applied cloud infrastructure.

• Proficient with common office applications, including MS Office Suite, Google Office Suite, Lucid Charts, Salesforce, and Project Management software.
• Periodic travel will likely be required.
• Excellent communications skills both verbal and writing with experience producing requirements and design documentation to be leveraged as inputs to design / development and SOWs.
• Expertise in at least 2 Enterprise eCommerce platforms such as BigCommerce, Salesforce Commerce Cloud, HCL, Hybris, Commercetools, etc.
• Expertise in at least 1 SMB eCommerce platform such as WooCommerce or Shopify.
• Experience deploying B2B, B2C and Omnichannel eCommerce implementations.
• Familiarity with architectural frameworks such as TOGAF and Well-Architected.

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