Supervisory Team Lead, Project Management - Municipal Justice

Description

Team Lead, Project Management

This role is designed as an entry into a leadership position. The Project Management Team Lead will work closely with and under the direction of the Project Management Manager.

This player-coach role is expected to carry 50% client facing activities and 50% operational duties which may include, but are not limited to :

Responsibilities

• Launches projects by conducting project planning meetings with clients and other staff as required
• Conducts internal project transitions
• Ensures resources are scheduled and monitors progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes
• Uses departmental sites, calendars, and systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers
• Obtains regular feedback from clients regarding project status and quality of service and takes immediate corrective action as required
• Anticipates, identifies, and resolves roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients
• Communicates completion of milestones to clients and secures formal acceptance from them
• Upon project completion, conducts meetings with clients to ensure a smooth transition of services from implementation to support
• Works with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information
• Manages and assumes accountabilities for all aspects of projects related to delivery of client software and services, with the focus being on less complex projects
• Holds project team accountable with some assistance / coaching
• Communicates with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections;

relaying personnel, client, contract, and departmental issues; seeks assistance as needed with meeting revenue goals

• Maintains the project teams’ calendar commitments by keeping all project event information current
• Identifies when issues need to be escalated and applies coaching regarding resolutions
• Expected to require assistance when providing Executive-level project updates
• Ability to research basic invoice questions with some guidance
• Acts on direction provided for process improvement initiatives
• Performs other duties as assigned
• Leadership ActivitiesUnderstands and drives team toward revenue commitmentsMay conduct project assignmentsSupervises project managers, conducting the following : Regular one-on-one meetings with direct reportsAnnual performance evaluationsMerit / compensation conversationsHR oversite (leave, performance issues, etc.
• Ensures PSA complianceProvides mentorship and guidance; assists direct reports in setting and obtaining career growth goalsProvides sales assistance as needed;
• examples include : Works with Sales to determine scope of workParticipates in prospect calls or demosProvides project management input on RFP responsesProvides input into and / or develops new employee training program(s);

leads training sessions as neededAssists in new product rollout processes, working directly with the Director of Training and the PMO to complete template updates and project management training as requiredDevelops and leads operational process improvements, such as general project template updates, report / dashboard creation, PSA testing, other duties as assigned

Qualifications

• Bachelor’s Degree, or comparable work experience
• Typically, a minimum of 3 years of project management (or equivalent / like) experience
• Desire to learn the skills associated with a PMP
• Software lifecycle and enterprise software knowledge preferred
• Excellent planning and organizational skills, and ability to follow through until processes are completed
• Excellent customer service skills
• Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences, including management
• Proficiency in using computers and Microsoft Office Suite
• Ability to problem-solve and present solutions with some guidance
• Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment
• Demonstrates ability to maintain a positive, professional attitude and is open to feedback to further growth
• Seeks appropriate guidance for negotiation, persuasion, and conflict resolution skills
• Seeks out opportunities to develop skills further
13 hours ago