Supervisor, Reimbursement Patient Access

Job Description

The Supervisor, Reimbursement Patient Access is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives and our billing vendor.

The Supervisor, Reimbursement Patient Access must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.

Essential Duties and Responsibilities :

• Supervise a team of Reimbursement Patient Access Specialist.
• Meet regularly with the team.
• Meet regularly with individual staff members
• Approve timecards and time off requests
• Ensure timely and accurate resolution of financial cases and patient outreach
• Perform regular audits to verify all data was entered correctly and insurance is valid
• Ensure processes are evaluated and updated to align with sample volume and policy changes
• Verify incoming requisitions for payment type and data accuracy.
• Check incoming requisitions for insurance, Medicare, Medical, etc. patient eligibility.
• Contact clients and patients to obtain or verify billing data.
• Contact clients and patients with information on our Financial Assistance Program.
• Export data from LIMS; upload data into various applications for benefits eligibility and patient information.
• Document all phone calls and follow up activities.
• Contact physicians and other medical personnel to obtain missing information pertaining to billing.
• Adhere to Standard Operating Procedures (SOP’s) pertaining to Reimbursement, Patient Pre-Billing and FAP Procedure.
• Perform quality checks to ensure accuracy of data entry.
• Appropriately field calls for reimbursement and billing.
• Other administrative duties.

Qualifications

• Bachelor of Arts or Science in Biomedical Laboratory Science, Clinical Science or related field preferred
• Ability to work as part of a team comprised of internal employees, contractors and managers.
• Ability to multitask and take on various projects.
• Ability to work with self-discipline, good judgment and independence in a dynamic office setting.
• Excellent written, verbal communication skills are required, as is computer proficiency.
• Solid experience using Salesforce and Microsoft Office.
• Flexibility with respect to working hours based on operational need.
• Ability to lift up to 10lbs.

Additional Information

Hybrid Work Model : At Guardant Health, we have defined days for in-person / onsite collaboration and work-from-home days for individual-focused time.

All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays.

We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires.

At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

For positions based in Palo Alto, CA or Redwood City, CA, the base salary range for this full-time position is $83,600 to $112,900.

The range does not include benefits, and if applicable, bonus, commission, or equity.

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training.

If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk / office environment;

however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.