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What you be doing in this role :
The Patient Access Service Supervisor is responsible for the daily planning, organizing and supervising of the operations for assigned areas, to meet the needs of all customers and support Medical Center philosophies.
The Supervisor assumes fiscal responsibility through participating in unit budget preparations, serves as liaison with medical staff and other personnel, promotes maximum growth and development of each employee, participates in strategic planning, both long and short terms and assures patient advocacy.
The Supervisor is accountable to the Patient Access Manager or Director. The Supervisor guides staff in meeting customer's needs consistent with the Medical Center's philosophy, mission, vision and strategic plan.
The Supervisor is responsible for contributing to the overall achievement of Patient Services goals.
- Contributes and collaborates with team members to develop and maintain effective and efficient workflows, job aids, policy and procedures as they relate to Scheduling, Referrals, Financial Clearance, Registration, and Revenue Cycle processes.
- Monitors, coordinates, and supervises the daily operations and staffing schedule of assigned unit(s) to provide appropriate resources to meet department needs and projects.
Adjust staff schedules accordingly.
Supervises clerical and administrative support staff. Interviews and recommends the hire of new staff. Trains staff and conducts in-services, evaluates performance, recommends merit increases, counsels and effectively administers constructive corrective discipline and recommends termination when appropriate.
Maintains accurate and complete documentation in employee’s personnel file.
- Evaluate operational and quality needs and implementing training and workflow enhancements to gain efficiencies, improve customer service and ensure high levels of data integrity and quality standards.
- Administers and coordinates human resources and payroll functions for the department. Intervenes and resolves personnel and payroll issues, collaborating with Human Resources and Payroll as necessary.
May manage the SDAN system for the department.
Performs quality measures, monitoring of reports and monthly statements. Develops quality monitors to ensure department goals are being met.
Implements appropriate measures to monitor and track quality, productivity, and improvements. Responsible for monthly reporting of Key Performance Indicators.
- Functions as a positive, creative and effective leader, actively participating in performance improvement activities and consulting in implementation of education programs.
- Ensures compliance with all federal, state and municipal laws, regulations and ordinances for assigned areas. Maintains staff compliance with Medical Center policies, procedures and protocols.
- Recognizes the worth of our human resources and uses them effectively. Maintains positive work climate, ensures appropriate staff education, promotes environment that fosters self-directed staff, assists employees to develop and contribute to the organization and applies human resource policies fairly and consistently.
- Assumes fiscal responsibility for the unit including assisting with unit budget preparation, labor and supply cost management and revenue enhancement.
- Ensures ongoing staff compliance with established Medical Center and department protocols.
- Collaborates with departments and entities within and outside Cedars-Sinai Health System in resolving workflow issues and processes flows.
- Reviews, monitors and reports overall productivity and service quality indicator.
- Holds regular staff meetings, communicate information, new policies, practices and procedures, follows up on questions or concerns raised at staff meetings.
Jobs-Indeed
Requirements :
- High school diploma or GED required. Bachelor's degree in business administration, finance, accounting or another related field of study preferred.
- A minimum of 3 years of healthcare delivery system with knowledge of ICD-10 coding, call center and charge master lists required.
Strong Customer Service focus and excellent Communications skills
- A minimum of 2 years of supervisory experience preferred.
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