Search jobs > Washington, DC > Data analyst

CX Operations Data Analyst

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a CX Operations Data Analyst III who will focus on data analysis to enhance customer experience.

Key ResponsibilitiesUtilize data to answer business questions related to Support and Customer SuccessConduct ad-hoc analysis to identify opportunities for enhancing the customer journeyCollaborate with various teams to optimize data integration into tools like Zendesk and GainsightRequired Qualifications5+ years of experience in Data Analytics or related fieldsExperience with Zendesk, Salesforce, Google BigQuery, and data visualization toolsProficiency in SQL, Python, and querying databasesFamiliarity with customer experience metrics such as NPS, CSAT, and CESAuthorized to work in the United States without immigration sponsorship

7 days ago
Related jobs
Promoted
VirtualVocations
Washington, District of Columbia

A company is looking for a CX Operations Data Analyst III who will focus on data analysis to enhance customer experience. ...

Promoted
R&P Technologies
Washington, District of Columbia

Industrial Operations Data Analyst - Junior/Mid. We need an Industrial Operations Data and Schedule Analyst ready to join a fast-paced and exciting work environment. Accumulate cost and performance data, analyze the data, project future trends, and develop a coherent, consistent program cost narrati...

Promoted
VirtualVocations
Washington, District of Columbia

A company is looking for a Data/Operations Analyst in Professional Services. ...

Epiq
Washington, District of Columbia
Remote

The Operations Analyst will be assigned ownership of a specific piece of a project and will need to prepare, process and perform quality control on electronic data to provide quality results to our clients while meeting time sensitive deadlines. Experience processing data in an Electronic Discovery ...

Promoted
VirtualVocations
Washington, District of Columbia

A company is looking for a CX Operations Business Analyst III. ...

MedStar Medical Group
Washington, District of Columbia

The Senior Data Analyst Operations is responsible for entity data collection, data management, analysis and dissemination of data. Provides training on data sources, entity and system databases, data analytics, and data visualization as requested by leadership. Maintains direct oversight of operatio...

CACI International Inc
Washington, District of Columbia

CACI is seeking an IT Operations Data Analyst to support reporting, analytics and data visualization activities that drive performance and quality of programs and projects across an IT delivery organization. IT Operations Data AnalystJob Category: Project and Program ManagementTime Type: Full timeMi...

Promoted
The MIL Corporation
Washington, District of Columbia

Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine). Business Analysis, Senior Analyst (G-Invoicing). Business Process re-engineering. ...

Promoted
VirtualVocations
Washington, District of Columbia

A company is looking for a Business Data Analyst to improve health outcomes by connecting people with care and resources through quality data. ...

Promoted
Visionary Innovative Technology Solutions LLC
Washington, District of Columbia
Remote

Position: Business Analyst/Tester. Must have (5) years’ experience following the Software Development Life Cycle (SDLC) in order to identify, evaluate, and recommend business or technical requirements applied to the design and development of systems and networks. ...