Assistant Director Front Office OEM

Job SummaryAs the Assistant Director of Front Office you would be responsible for assisting with the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager.

Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

ResponsibilitiesQUALIFICATIONS : Bachelor’s degree in Business or Hospitality Management with at least 3 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred or an applicable Associate’s degree with at least 1 year of Front Office management experience is required.

Specific brand experience / OnQ PMS property management Certification (as defined by property) 500+ room experience and / or previous management level experience preferred.

JOB RESPONSIBILITIES : Assists with directing and administering all Front Office operations to include but not limited to guest service and registration (check-in / check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitationMonitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and rewardMonitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordinglyInitiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueImplements and monitors all corporate marketing programsEnsures associates have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and eventsRuns and completes daily reports analyze data and make decisions based on dataResolves guest issues and concerns to guest satisfactionRecruits interviews and trains associatesParticipates in the Property Manager on Duty program.

Is certified to respond to emergencies including but not limited to the operation of the Fire Panel communication with emergency personnel such as Police and Fire Department.

Completes tasks or projects as assigned or as required.Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Join a world of possibility with Aimbridge Hospitality.BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following : Now offeringDaily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time OffEmployee Assistance Program401k Retirement PlanApply for this position ()Need help finding the right job?

We can recommend jobs specifically for you!EEO StatementAimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PropertySpringHill Suites Newark LibertyPosted Date1 week ago(10 / 18 / 2024 5 : 07 PM)ID2024-356401LocationUS-NJ-NewarkCategoryFront Office / Guest ServicesTypeRegularStatusFull-TimeCompany : NameAimbridge Hospitality