Overview
- The Front Desk Manager will act as the primary point of contact for guest inquiries and concerns, ensuring that all front desk operations run efficiently and effectively, and maintaining the high standard of guest satisfaction that the Marriott is known for
- Oversee and manage the daily operations of the front desk and guest services, ensuring exceptional service standards are consistently met
- Act as the primary point of contact for guest inquiries, concerns, and special requests, providing timely and effective solutions
- Coordinate with various departments, including housekeeping, maintenance, and F&B, to ensure guest needs and expectations are fulfilled
- Monitor and manage front desk staff, ensuring they are well-trained, motivated, and delivering high-quality service
- Handle guest check-ins and check-outs, reservations, and any other front office duties as required
- Ensure all guest interactions are handled with professionalism, courtesy, and a focus on personalized service
- Address and resolve any issues or emergencies that arise, ensuring minimal disruption to guests and operations
- Assist in the development and implementation of policies and procedures to improve efficiency and guest satisfaction
- Provide leadership and support to the front office team, fostering a positive and productive work environment
- Prepare reports and conduct regular briefings with the front office team Qualifications
- This position requires a minimum of three years job-related experience.
- Strong written and verbal communication
- Strong decision-making and organizational skills.
- PMS system experience is a plus
- Ability to multi-task and stay organized in a fast-paced environment
- Knowledge of MS Office Suite (Word, Excel, Outlook)
- Ability to work flexible hours, including nights, weekends, and holidays
- Ability to work on own initiative as well as part of a team
- Professional attitude and appearance
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The Front Desk Manager will act as the primary point of contact for guest inquiries and concerns, ensuring that all front desk operations run efficiently and effectively, and maintaining the high standard of guest satisfaction that the Marriott is known for •Oversee and manage the daily operations o...
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