Technical Sales Consultant

About the Role

As a Technical Sales Consultant at SciBite, you will demonstrate solution value pre-sales and provide post-sales technical support.

Your main responsibilities include building and maintaining customer relationships, delivering product demonstrations, and identifying new use cases to drive sales.

Responsibilities

• Developing and maintaining deep knowledge of SciBite technologies and industry trends to support customer needs
• Conducting detailed product demonstrations and technical discussions to showcase SciBite's capabilities and value and understand customer requirements
• Providing proactive technical support to licensed customers, including creating technical documentation and resources
• Acting as a trusted advisor for customers, maintaining ongoing relationships and ensuring their satisfaction, including responding to any technical concerns
• Working closely with the sales team to drive new business development opportunities
• Attending meetings as a technical expert, capturing customer use-cases and project requirements
• Collaborating with internal teams to ensure smooth post-sales processes
• Supporting the product team in qualifying and prioritizing customer feedback for product feature development

Requirements

• Have the ability to quickly become an expert in SciBite solutions
• Be able to articulate the value of SciBite solutions during technical demos
• Possess working knowledge of Generative AI, NLP, ontologies, and knowledge graphs. AWS, Docker and programming languages like Python would be preferred.
• Demonstrate excellent presentation skills and the ability to articulate technical concepts to non-technical audiences
• Have experience leading difficult conversations with diverse audiences
• Be capable of performing requirement analysis and mapping requirements to deliverables
• Preferred experience working with Pharma companies
• Be open to travel to customer sites and conferences

What will make you an ideal candidate?

An ideal candidate for the Technical Sales Consultant role will possess a blend of technical expertise, customer-facing skills, and domain knowledge.

Here's what we're looking for

Technical knowledge : SciBite’s solutions focus on ontology management, data

FAIRification, and AI-powered search engines, which are either deployed at

customer sites or on Elsevier’s SaaS platform. Familiarity with these

technologies is essential.

Customer-facing skills : Although the role is technically demanding, it primarily

involves interacting with customers. Strong communication and presentation

skills are crucial for success.

Domain knowledge : SciBite's primary customer base includes the top 20 pharmaceutical companies. A good understanding of the pharmaceutical and life sciences business is desirable.

Work in a way that works for you

We promote a healthy work / life balance across the organisation. We offer an appealing working prospect for our people.

With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :

• Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan
• Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
2 days ago