Guest Service Manager

Who We Are

Pizza Ranch ®Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast casual restaurant.

Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out. Our franchise has grown steadily, at the end of 2012 with 176 locations in ten states.

What makes Pizza Ranch® unique is that most stores offer a host of dining options.

We strive to make a positive impact for those that are devoted to family, faith and guests, we call them devoted diners.

Our company is fueled by a powerful mission to Establish Every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service;

and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives.

Pizza Ranch is committed to making a positive impact no matter how big or small so that each person leaves a little better off, because of the genuine care and concern we give to our guests, team members and communities.

If this sounds like an environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who love to be of service to others.

Guest Service Manager

At Pizza Ranch, we view our management team as a vital part of what makes our business so successful. As a Guest Service Manager, you will be challenged to exceed the expectations of our guests by delivering on the Pizza Ranch legendary service.

You will be expected to manage Front of the House team members, responsible for customer service and customer satisfaction.

Manage all FOH team members’ throughput and productivity. Work with management in controlling food and labor costs. Most importantly you will have the opportunity to provide genuine care for all of our staff and guests and to create legendary impact to those you come in to contact with.

Responsibilities :

• Guest Service Manager is responsible to provide high quality service to our customers
• Expert in POS system, telephones, and servicing
• Create a welcoming and attentive environment for our guests
• Manage Front of the House team
• Have input on FOH scheduling
• Ensure FOH team members are productive, and their time is fully utilized in servicing guests
• Ensure team members are train to take custom orders correctly and food is delivered on time
• Ensure buffet is fully stocked, clean, and appetizing
• Make a quick check on the OTD and delivery orders to ensure order is correct
• Work with kitchen staff to ensure delivery is made on time
• Maintain continuous FOH cleanliness and organization
• Help the management control food and supplies waste
• Take servicing related feedback and improve on the process or ensure issues are mitigated
• Train and develop, coach and mentor junior team members
• Should learn Kitchen operation as well and be able to run the restaurant on his / her own when needed

Qualifications and Skills :

• Passion for leading and developing people
• Proven record of management, communication, and organizational skills
• The ability to prioritize multiple situations
• Effective communicator, and listener with good oral and written communication skills
• Proficient in basic computer skills
• Possess business acumen
• High School graduate or equivalent education
• Restaurant Management experience

Benefits :

• Flexible Scheduling
• Bonus Program
• Paid Vacation Time (for salaried employees)
• Contributed Health Benefits (for salaried employees)
• Fun Staff Events
• You are applying for work with a franchisee of Pizza Ranch, not Pizza Ranch Corp. or any of its affiliates. If hired, the franchisee will be your only employer.

Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.