VP, Product Management - ReSupply (Hybrid)

VP, Product Management - ReSupply (Hybrid)

Brightree is a wholly owned subsidiary of ResMed (NYSE : RMD, ASX : RMD). When you work at Brightree, it’s more than just a job.

You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.

The VP, Product Management - ReSupply will define and lead the strategy and execution of Brightree’s ReSupply software products as part of the ResMed SaaS portfolio.

This role is responsible for leading end-to-end product innovation processes from ideation through product / feature launch.

Key Responsibilities :

• Understand customer and market needs. Contribute customer, product and market knowledge to inform decisions on product vision and strategy.
• Translate market requirements into technical requirements for engineering teams.
• Develop and align the ReSupply product roadmap with the ReSupply commercial and product strategy.
• Participation in face-to-face activities with customers including advisory boards, customer visits and presenting at trade shows.
• Own the strategy development, business case, product roadmap & launch of Brightree’s Resupply software and Customer’s stakeholders experience.
• Conduct quantitative and qualitative analysis to aid decision making about product concept, strategy, and content.
• Develop and present regular business reviews and roadmap presentations to customers, internal stakeholders and prospects.
• Accountable for driving roadmap prioritization with a balance between innovation & non-functional scalability and platform health requirements.
• Have strong experience in using product management tools, have developed standards to capture requirements and deep experience in roadmap sequencing across ReSupply teams.
• Partner with marketing to develop post-launch engagement mechanisms to drive increased usage post-launch.
• Lead problem-solving efforts across product leads to identify and remove impediments to growth and drive high-levels of customer satisfaction / retention.
• Have heavy experience in launching MVP solutions to the market with the proven ability to monetize and commercialize ideas.
• Support a robust customer engagement model to get regular customer feedback.
• Refine and grow customer behavioral analytics, descriptive analytics, and AI / ML technologies to leverage data and scientific methods to drive customer outcomes.
• Evangelize and excite our customers and internal stakeholders.
• Lead and inspire within Brightree - get our engineers and salespeople excited about our product and product strategy.
• Ensure that the context the why behind the work we are doing is well understood across the organization.
• Collaborate well between Product and Engineering and the entire company.
• Develop cohesive relationships with other peer organizations : Sales, Marketing, Support, Success, Service Delivery, and Security.

Let's talk about you

Required :

• Leadership and Subject Matter expertise in SaaS Product Management; you will have spent 10+ years building world-class software products.
• Post-Acute Care Healthcare, Supply Chain, Consumer Retail industry experience.
• Bachelor’s degree in administration, engineering, computer science, or related field. Master’s degree is a plus.
• Product Management Certification from Pragmatic Marketing, Product School, or a similar product management association.
• Strong quantitative and qualitative business analytics, including ability to turn quantitative analysis into actionable recommendations.
• Strong experience leading teams to build AI ML products.
• Strong customer obsession : you enjoy obsessing over getting the customer experience right.
• You earn trust with your direct team and stakeholders.
• Hire and develop the best : you value coaching your team and developing leaders.
• Passionate self-starter, decisive and able to move with speed to implement ideas.
• Data driven : you lean on data to make decisions.
• You are a builder you like to invent on behalf of customers.
• Deep user experience expertise.
• Deep process optimization expertise.
• Strong product management processes expertise.
• Customer journeys’ development.
• Demonstrated ability to develop solution value propositions.
• High degree of willingness to embrace and effect change.
• Obsessed with customer success.
• Strong customer presence.
• Self-aware and emotionally intelligent leadership style.

Joining us is more than saying yes to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring.

If this sounds like the workplace for you, apply now!

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

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Remote working / work at home options are available for this role.