VP, Product Management - ReSupply (Hybrid)

Brightree is a wholly owned subsidiary of ResMed (NYSE : RMD, ASX : RMD).

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When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

The VP, Product Management - ReSupply

will define and lead the strategy and execution of Brightree’s ReSupply software products as part of the ResMed SaaS portfolio.

This role is responsible for leading end-to-end product innovation processes from ideation through product / feature launch.

Accountable for the ReSupply & Digital Experience solutions and will lead a team of Product Managers, Technical Product Managers in collaboration with technology teams to deliver products to market, develop new revenue generating offering to the highly penetrated market, develop product strategies to gain new market share by managing the full product lifecycle from strategic planning to market release and measurement.

This person will represent a deep understanding of the needs of the customer and the ReSupply market and drive requirements into the product strategy, vision and roadmap.

They will be the face of the product, own the product roadmap and evangelise the product internally and externally. They will be a great influencer and team player while understanding the wider Brightree ReSupply strategy and direction and how it all fits with the global ResMed strategy.

Key activities include :

• Understand customer and market needs. Contribute customer, product and market knowledge to inform decisions on product vision and strategy.
• Translate market requirements into technical requirements for engineering teams.
• Develop and align the ReSupply product roadmap with the ReSupply commercial and product strategy.
• Participation in face-to-face activities with customers including advisory boards, customer visits and presenting at trade shows.

Location : Atlanta, US (Hybrid)

Let's Talk About The Role

• Own the strategy development, business case, product roadmap & launch of Brightree’s Resupply software and Customer’s stakeholders experience.
• Conduct quantitative and qualitative analysis to aid decision making about product concept, strategy, and content.
• Develop and present regular business reviews and roadmap presentations to customers, internal stakeholders and prospects.
• Accountable for driving roadmap prioritization with a balance between innovation & non-functional scalability and platform health requirements.
• Have strong experience in using product management tools, have developed standards to capture requirements and deep experience in roadmap sequencing across ReSupply teams to drive the full value in a standard mechanism.
• Partner with marketing to develop post launch engagement mechanisms to drive increased usage post launch.
• Lead problem-solving efforts across product leads to identify and remove impediments to growth and drive high-levels of customer satisfaction / retention.
• Have heavy experience is launching MVP solutions to the market with the proven ability to monetize and commercialize ideas.
• Support a robust customer engagement model so that we can get customer feedback on a regular basis, such as through our advisory boards and our community portal.
• Refine and grow our customer behavioral analytics, descriptive analytics, and AI / ML technologies to leverage data and scientific methods to drive customer outcomes.
• Evangelize and excite our customers and internal stakeholders.
• Lead and inspire within Brightree - get our engineers, salespeople, and other internal stakeholders excited about our product and our product strategy.
• Ensure that the context the why behind the work we are doing is well understood across the organization.
• Collaborate well between Product and Engineering and the entire company.
• Develop cohesive relationships with other peer organizations : Sales, Marketing, Support, Success, Service Delivery, and Security.

Let's Talk About You Required :

• Leadership and Subject Matter expertise in SaaS Product Management; you will have spent 10+ years building world-class software products.
• Post-Acute Care Healthcare, Supply Chain, Consumer Retail industry experience.
• Bachelor’s degree in administration, engineering, computer science, or related field. Master’s degree is a plus.
• Product Management Certification from Pragmatic Marketing, Product School, or a similar product management association.
• Strong quantitative and qualitative business analytics, including ability to turn quantitative analysis into actionable recommendations with measurable business impact.
• Strong experience leading teams to build AI ML products.
• Strong customer obsession : you enjoy obsessing over getting the customer experience right.
• You earn trust with your direct team and stakeholders : you listen, you are inclusive, you treat others with respect, and you are willing to be vocally self-critical.
• Hire and develop the best : you value coaching your team and developing leaders. You have a demonstrated track record of hiring strong talent and moving them through the organization.
• Passionate self-starter, decisive and able to move with speed to implement ideas.
• Data driven : you lean on data to make decisions and when you don’t have data, you search for customer anecdotes to gain insights.
• You are a builder you like to invent on behalf of customers. You are comfortable working with ambiguity.
• Deep user experience expertise.
• Deep process optimization expertise.
• Strong product management processes expertise.
• Customer journeys’ development.
• Demonstrated ability to develop solution value propositions; design presentations that clearly articulate the solution value proposition and / or ROI.
• High degree of willingness to embrace and effect change.
• Obsessed with customer success.
• Strong customer presence.
• Self-aware and emotionally intelligent and compassionate leadership style.
• Healthcare, Supply Chain, Consumer Retail industry experience.

Joining us is more than saying yes to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring.

Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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Remote working / work at home options are available for this role.