Transportation/Technology Support Specialist Level 1

Position Title : Transportation / Technology Support Specialist Level 1

Department : Technology

Reports to : Director of Technology

FLSA Class : Non-Exempt

Summary

Provide essential technology support focused on transportation-related issues within the district.

This role involves maintaining and troubleshooting bus video security systems, ensuring timely

responses to video footage requests, and providing technology support for assigned school

buildings.

Duties 1. Computer & Peripheral Device Support : Connect, name, image, and troubleshoot

district computers and related devices.

2. Helpdesk Management : Complete helpdesk tickets and escalate as necessary.

3. Secondary Server & Software Support : Assist in maintaining district servers and

software.

4. Hardware Management : Monitor, test, repair, track warranties, and replace hardware

as needed.

5. Inventory Management : Maintain accurate technology inventory records for district

buildings.

6. Software Deployment : Provide deployment, discovery, and troubleshooting support on

local machines.

7. Active Directory Management : Update and maintain computer accounts within Active

Directory.

8. Training & Support : Plan and deliver training for district-specific software and hardware

needs.

9. Technology Deployment : Assist in the deployment and management of district

technology equipment.

10. Bus Video Management : Download, archive, and distribute bus videos per helpdesk

ticket requests.

11. Bus Camera Hardware Support : Monitor, test, repair, track warranties, and replace

bus camera hardware.

12. Transportation Inventory Management : Maintain accurate inventory records for

transportation-related technology.

13. Training for Transportation Staff : Plan and deliver training specific to transportation

video software and hardware needs.

14. Other Duties : Perform additional duties as requested by the Director of Technology.

Qualifications 1. Education : Candidate must have high school diploma and two years of related college

credit or equivalent work experience

2. Technical Proficiency : Strong knowledge of MS Windows, Google Workspace, and

various technologies.

3. Communication Skills : Excellent verbal and written communication skills, especially

when explaining technical concepts to non-technical staff.

4. Attention to Detail : Ability to multitask while maintaining detailed reports and filing

systems.

5. Problem Solving : Self-Motivated with the ability to work independently, prioritize tasks,

and proactively seek solutions

6. Physical Requirements : Must be able to see, hear, and speak clearly, have a valid

driver’s license, bend and stand for extended periods, and repetitively lift up to 40

pounds.