Operations Manager, Diversity in Corporate Governance Institute (DCGI)

Position Title :

Operations Manager, Diversity in Corporate Governance Institute (DCGI)

Position Type : Regular

Regular

Hiring Range :

$29.38 - $33.77 / hourly, commensurate with experience

Pay Frequency : Hourly

Hourly

A. POSITION PURPOSE

The primary purpose of this position is to ensure the sound operation of the Diversity in Corporate Governance Institute (DCGI), housed in the Silicon Valley Executive Center (SVEC) in the Leavey School of Business.

Specifically, this person is the front-line manager responsible for all operational aspects of the DCG Institute. The position is full time and will report to the Sr. Director of the DCGI.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

a. Management of DCGI programs

Ensure the highest possible quality of experience to all who apply for programs

Collaborate with Sr. Director of the DCGI to create and organize application and registration processes and policies

Schedule program-related meetings with applicants and stakeholders who are part of the application, review, and registration processes as needed

Coordinate and disseminate program-related communications to stakeholders

Collaborate with DCGI Program Coordinator and Director of Finance and Administration to collect program fees and assist with accounts receivables

Collaborate with Director of Program Communities to ensure sound operations of continuing education and other initiatives related to the DCGI

b. Financial and administrative management

Collaborate with SVEC Sr. Director of Finance and Administration and other administrative team members to monitor revenue and and expenses related to the DCGI

Collaborate with SVEC Sr. Director of Finance and Administration and other administrative team to create and execute contracts for DCGI programs

Collaborate with DCGI Director and the SVEC Director of Finance and Administration to develop and monitor the annual operating budget and ensure the financial well-being of the Institute

Collaborate with the DCGI Director to ensure the efficiency and effectiveness of institutional procedures, operating workflows, reporting, and all other operational functions

c. Information management

Manage databases and information systems and processes of the DCGI

Collaborate with DCGI and SVEC team members to create assessments, collect data and organize research efforts for the Institute

Produce public-facing reports for the DCGI

Recommend improvements to data infrastructure

Provide analytics on website pages on a regular basis

d. Other duties as assigned

Cross training with the Program Coordinator of the DCGI to understand other DCGI functions outside of this role

C. PROVIDES WORK DIRECTION

Provides direction to student workers.

D. GENERAL GUIDELINES

Recommends initiatives and implements changes to improve quality and services.

Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

Maintains contact with customers and solicits feedback for improved services.

Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

Researches and develops resources that create timely and efficient workflow.

Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.

Prepares and submits reports as requested and required.

Develops and implements guidelines to support the functions of the unit.

E. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

1. Knowledge

Appropriate level of understanding of the importance of building strong internal and external relationships

Strong customer service orientation

Strong communication skills (spelling, grammar, oral and written communication)

Professional and service oriented in approach to all contingencies

Commitment to DEI and working knowledge of best practices preferred

2. Skills

Identifying and addressing problems and risks

Program documentation

Stakeholder communications, negotiations, and problem-solving

Aligning deliverables with program outcomes

Strong technical skills including Microsoft Access, Microsoft Word, Microsoft Excel, email, and knowledge of social media

Organized and flexible with ability to set priorities

3. Abilities

Ability to work with confidential information

Ability to handle extremely detailed information

Ability to multi task in a fast- paced environment

4. Education

Bachelor’s degree required.

5. Years of Experience

Three to five years of program or operations management experience

F. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities.

A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Considerable time is spent at a desk using a computer terminal.

May be required to travel to other buildings on the campus.

May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.

May be required to occasionally travel to outside customers, vendors or suppliers.

G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment and may be required to work from home up to 100% of time

Heavy task and project oriented-work

May experience frequent interruptions during work hours