ServiceNow Administrator

Job# : 2053296

Job Description :

Apex has an immediate need for a ServiceNow Administrator to support a Service Delivery group responsible for the overall design, implementation, and maintenance of the ServiceNow platform within our clients organization.

This role involves working closely with business stakeholders, IT teams, and external vendors to ensure that the ServiceNow platform meets the needs of the organization and is aligned with industry best practices.

The ideal candidate will have a strong technical background in ServiceNow, excellent problem-solving skills, and the ability to lead and mentor a team of ServiceNow developers and administrators.

For immediate consideration, email your resume to EW and reference Job ID 2053296 .

Key Responsibilities :

o Oversee the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform.

o Ensure the platform is up-to-date with the latest patches, releases, and best practices.

o Collaborate with IT teams to integrate ServiceNow with other enterprise systems and tools.

o Mentor a team of ServiceNow developers and administrators.

o Provide technical guidance and support to team members and ensure adherence to best practices.

o Identify opportunities for process improvement and automation within the ServiceNow platform.

o Implement and maintain ITIL processes and ensure alignment with organizational goals.

o Develop and deliver training sessions for end-users and administrators.

o Create and maintain comprehensive documentation, including design documents, user guides, and standard operating procedures.

o Ensure the ServiceNow platform is secure and compliant with organizational policies and industry standards.

o Perform regular audits and assessments to identify and mitigate risks.

7. Performance Monitoring and Troubleshooting :

o Monitor the performance of the ServiceNow platform and implement optimizations as needed.

o Troubleshoot and resolve technical issues in a timely manner.

Requirements / Qualifications :

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in ServiceNow administration and development.
• Proven experience as a technical lead or similar role, with the ability to mentor a team.
• Strong knowledge of ServiceNow modules.
• Experience with REST / SOAP APIs, integrations, and data migration.
• ITIL certification is preferred.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Skills :

• ServiceNow Certified System Administrator (CSA) and / or other relevant certifications.
• Experience with Agile / Scrum methodologies.
• Familiarity with cloud platforms and technologies.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.