Responsibilities
- Legal Orders - Analyzes and interprets time-sensitive requests and accuratelypletes within service level standards, including but not limited to financial transactions, requestor response and notification to clients when applicable.
- Subpoenas - Receive, log, and review subpoena to determine enforceability. Review document to interpret confidentiality based on state and federal statutes.
Contact requesting party for clarification and, if necessary, negotiate terms of the subpoena to narrow scope or extend due date.
Notify client, as applicable, and serve as direct escalation point within the bank. Collect and organize all required documentation.
Prepare documentation for delivery in a timely and accurate manner. Provide support for requesting parties via email or phone.
Review - Leads the review of legal documentation to determine the nature of the request and the necessary subsequent action.
Identifies client account associated with the request. Sources information by pulling credit card statements, examining signatures, and other methods of validation.
May assist with wider audits or business reviews.
Business Support - Maintains a strong knowledge of related laws and regulations to advise less experienced associates in the work group.
Takes appropriate administrative steps toply with legal requests which may involve seizing client assets, placing holds, closing accounts, and other actions.
Processes responses, payments, notifications to external parties, and monthly reports. Works closely with clients, law enforcement, attorneys, and courts.
Documentation -piles, evaluates, and maintains legal or court-related documentation. Ensures accurate tracking and reporting of all requests forpliance purposes, including tracking of iing and outgoingmunications.
Analyze and give verbal or written explanations of sourced information to law enforcement, agents and attorneys and certifying and mailing to respective requestors.
Provides copies of necessary documentation for legal stakeholders.
Client Service -municates and clarifies legal requests to clients. Explains actions taken on client accounts or information as a result of legal requests, including limits on information being subpoenaed.
Verifies and notifies victims of identity theft.
Process Improvements - Streamlines the workflow for other associates within the business unit through operational activities.
Identifies,municates, and makes rmendations to address process inefficiencies.
Business Expertise - Provides knowledge in area of work. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, andpliant.
Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
Qualifications
Bachelor's Degree and 0 years of experience in Banking or Financial Services and court documentation OR High School Diploma or GED and 4 years of experience in Banking or Financial Services and court documentation
Additional preferred qualifications :
- Knowledge of subpoenas, levies, and garnishments
- Analyzing / Understanding ofplex legal orders and other requests
- Strong attention to detail and able to process high volume of work
- Understanding of bank transaction processing systems
- Partnering with Legal and management on escalations
- Assisting with process enhancements and training.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered aprehensive benefits program, with customized offerings, including those designed to support families, however defined.
More information regarding our benefits offerings can be found here : / / jobs.firstcitizens / benefits Job ID 23475
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