Responsibilities :
- Answer incoming calls according to established procedures and performance standards.
- Create work orders and capture structured data for each issue to provide audit trails and statistical analysis.
- Understand and follow documented departmental processes and established payroll guidelines.
- Address questions and issues presented by the field managers and escalate information to others as needed.
- Utilize internal systems and applications to adequately support the workload.
- Process and respond to emails according to standard procedures.
- Process off-cycle checks according to standard procedures.
Qualifications :
- 1-2 years of Call Center experience required
- Payroll processing knowledge preferred
- SAP experience preferred
- Bachelor’s degree preferred
- Effective oral and written communication skills
- Comfortable working in a fast-paced environment
Benefits :
- All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options!
- Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG!
- We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan. CRG matches the first $500 of the HSA contributions.
- CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days.
- CRG matches 100% of the first 3% of employee contributions to the 401K plan, plus 50% for the next 2% of contributions!
Category Code : JN005
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