Technical Writer - Remote (WFH)

Job Description

Job Description

The Technical Writer position is part of the Human Capital Management (HCM) Security and Preparedness Sub-portfolio Veteran Affairs Centralized Adjudication and Background System 2.

0 (VA-CABS 2.0) team within the Human Capital Management (HCM) portfolio in support of the US Department of Veterans Affairs, Consolidated Corporate Support Services (CCSS) program.

Within the Human Capital Management (HCM) Product Line, VA-CABS 2.0, The Veterans Affairs Centralized Adjudication Background Investigation (BI) System 2.

0 (VA-CABS 2.0) provides the Office of Operations, Security and Preparedness (OSP), Office of Personnel Suitability and Security (PSS), with a centralized case management system for adjudication tracking.

The Salesforce VA-CABS 2.0 tool provides the PSS team with an efficient platform managing pre-appointment, suitability, and the security clearance process for each case.

This system is used to onboard VA staff, contractors, affiliates, trainees, and volunteers. This solution provides a fitness determination for VA subjects in performance of their duties in the service of Veterans and their ability to safeguard VA Subjects and Veteran data.

The VA-CABS 2.0 system receives BI and adjudication decision information from the Defense Counterintelligence and Security Agency (DCSA) via an API from the Digital Integration Platform (DIP) VA System.

VA CABS 2.0 integrates with DIP through a connected App with signed certificates, and supports files handled through DIP as a one-way transfer from the DIP platform to the VA SFGCP VAEMPL org.

VA-CABS 2.0 exchanges data with the Identity and Access Management (IAM) Onboarding Solution (OBS) and VA Master Person Index (VA MPI).

This application is part of the Salesforce Government Cloud Plus - Enterprise boundary. VA-CABS 2.0 manages the full lifecycle of investigations supporting Security Specialists in the adjudication process.

The primary role will be to support the creation of comprehensive set of turn-key documents for the VA-CABS 2.0 and its related supporting areas, document existing technical and operational processes and architecture, document interfaces, policies and procedures, and provide managerial oversite and assurance of requirements delivery.

Duties :

• Plan, Develop, Organize, Write and Edit operational procedures, policies, SOPs, and manuals.
• Research, Develop and document technical design specifications.
• Produce deliverable ready documentation.
• Develop and Maintain turn-key documentation for the project.
• Analyze documents to maintain a continuity of style / content.
• Manage updates and revisions to project documents.
• Manage and maintain meeting documentation.
• Creating diagrams and visuals via Lucid Chart and other similar tools

Requirements :

• For VA’s Human Capital Management Product Line :
• VA-CABS 2.0 :
• Experience in documenting technical content, including specifications, produce product procedure, and user guides.
• Excellent written and verbal communication skills
• Proficient in MS Office Suite
• Strong attention to detail
• Skilled at prioritization and multi-tasking
• Required Education, Experience, and Clearance :
• Bachelor’s and five (5) years or more experience, - OR
• Master’s and three (3) years or more experience
• Ability to obtain a VA Position of Public Trust Medium Background Investigation (MBI)
7 days ago