Field Quality Auditor

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries.

Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power / full solution for stored DC power products.

What We’re Offering

• Paid time off plus paid holidays
• Medical / dental / vision insurance plan
• Life insurance, short / long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Culture : We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers.

We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range : $56,600 To 71,000 plus bonus

Compensation may vary based on applicant's work experience, education level, skill set, and / or location.

Job Purpose

The Quality Auditor will provide quality assurance support to the field service team, resolving defects, and other potential issues and ensuring that service workmanship and deliverables meet customer specifications.

Essential Duties and Responsibilities

• Reviews design plans, process procedures, test procedures, and quality manuals to understand the scope, requirements, and function of products.
• Ensures products & services meet the organizations and customers’ quality and product integrity requirements.
• Supports services operations team by providing analysis and expertise throughout the inspection process.
• Identifies root causes of problems in the installation process; recommends and / or implements corrective measures.

Analyzes data to identify trends in services quality or defects with the goal of mitigating and preventing recurrence and future defects.

• Assists in development of quality control monitoring protocols and quality KPIs.
• Work with Project Managers and lead techs to set audit schedules performed virtually and in person.
• Assists the installation teams with questions they may have on customer specifications and provides guidance to ensure adherence to customer specifications.
• Performs other duties as assigned.

Required Skills / Abilities :

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Extensive knowledge of or the ability to quickly learn the organization’s installation processes.
• Excellent interpersonal skills with ability to serve as a liaison with project managers, field technicians, service engineers, service estimators, customers, and commercial sales.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Qualifications

Minimum Qualifications

• Minimum of 5 years’ experience in the telecommunication / broadband industry.
• High School diploma.

Preferred Qualifications

• College or trade school a plus but not required.
• Charter, Comcast or other cable provider service execution and network design experience is a plus

General Job Requirements

This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements.

Certain vehicles may also require a specific drivers license and have additional driving requirements.

• Must be able and willing to do overnight travel
• Must be able to lift 25 pounds / 11.5 kilos on occasions.
• Must be able to stand for long periods of time

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EEO / Minority / Female / Vets / Disabled