The Role
Responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as (AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues) to ensure operational integrity, improve efficiency and reduce operational costs.
Location
This position is fully remote work from home Idaho, Nevada, Oregon, Utah or Washington within the US.
The Main Responsibilities
- Provides Tier III support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.
- Dispatches vendors in ticketing system, follow up on repairs with vendors and process vendor invoices.
- Assists field technicians in reducing the dependency on vendor support for issues that can be solved internally.
- Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.
- Recommends solutions to increase network integrity and reliability through testing and evaluation.
- Assists program managers with maintenance schedules and evaluation of efficiency information.
- Provides mentoring for new hire engineers in the area of equipment types / function and troubleshooting. Mentoring will also include CITS processes.
What We Look For in a Candidate
Required Qualifications
- 6+ years of documented sound experience working with critical infrastructure, electrical and electronic systems (AC / DC power).
- Must have recognized leadership skills, effective communication skills, be able to perform extremely complex technical task, lead teams, vendors, and contractors in projects / assignments / tasks major in scope and complexity.
- Ability to travel in short notice in order to provide hands on assistance with emergency situations. Travel is a requirement of the position.
- Effective verbal and written communication skills ensure specifications and expectations are being met.
- Valid driver's license and satisfactory driving record.
Preferred Qualifications
- Build and maintain positive relationships with internal customers and external parties.
- Strong working knowledge of Internet and computing skills.
- Provide guidance to team members.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$80510 - $107340 in these states : AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$84740 - $112980 in these states : AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$88980 - $118630 in these states : CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$93210 - $124280 in these states : AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition # : 333583 Background Screening Equal Employment Opportunities