Our Fortune 500 Fintech client is seeking an IT Process Manager to join their Asset Management team! This role with help in supporting functions and process for the IT service desk (Laptops, Desktops, Mobile Phones for employees) through developing and tracking processes for IT support.
Responsibilities :
- Develop, create and maintain formal process documentation, including procedures and process flow diagrams
- Help to drive the annual, semi annual and quarterly maintenance / update of existing process documentation owned by various lines of business
- Identify opportunities to streamline, automate and enhance our data management practices, processes, controls, and validations
- Work with team members to develop robust risk management processes
- Consultation and representation of well managed processes, customer experience, and risk management for new intent
- Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying and tracking needs and providing appropriate solutions
- Identify and suggest process improvements
- Track, document, and resolve process breakdowns, issues and risk events
- Driving process improvements aligned with desired customer outcomes
Basic Qualifications :
- High School Diploma
- At least 2 years of Document Creation or Technical Writing experience
- At least 1 year of Continual Improvement experience
Preferred Qualifications :
- Bachelor’s Degree
- 1+ years of Process Management experience
- 1+ years of Project Management experience
- 1+ years of experience working with Product and Technology teams
- Process Management training and certifications (Lean, Six Sigma)
exian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Our Fortune 500 Fintech client is seeking an IT Process Manager to join their Asset Management team! This role with help in supporting functions and process for the IT service desk (Laptops, Desktops, Mobile Phones for employees) through developing and tracking processes for IT support. Develop, cre...
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