Position Summary :
The Leasing Concierge supports prospects and the leasing team from the initial application process through move-in. This role is a brand ambassador who demonstrates strong administrative performance through consistently meeting audit expectations and provides a seamless customer experience to both internal and external customers.
Job Duties :
- Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
- Completes application approval process and effectively transitions applicant to onsite RSO team for move-in processing.
- Tracks submitted applications for required approvals and documentation in accordance with current policy and procedure guidelines.
- Supports ICAC culture and values to achieve top Customer Satisfaction and Reputation Management survey scores and reviews.
- Works in a team environment, supporting all team members to exceed customer expectations.
- Supports other centralized departments as directed.
- Displays a high level of integrity and professionalism at all times in dealing with residents, employees, and outside contacts.
- Maintains company’s customer service and sales standards.
Minimum Qualifications / Other Expectations :
Education :
High School Diploma or equivalent work experience.
Experience :
One to three years experience in customer service environment preferred.
Knowledge, Skills and Abilities :
- Superior customer service skills and a desire to help people.
- Strong detail orientation, administrative and organizational skills.
- Direction is provided for assignments in terms of desired outcomes (goals), timing, and budget. Work is reviewed / measured in terms of meeting organizational objectives.
- Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
- Ability to work evenings, weekends, and holidays.
Compensation :
Base Pay Start Rate : $25.24
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
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