Shared Services Senior Manager

SHARED SERVICES SENIOR MANAGER WHAT IS THE OPPORTUNITY? The First Line of Defense (1LOD) Shared Services organization develops and maintains tools and resources to support Business Control Officers (BCOs) in carrying out their responsibilities in a consistent and coordinated manner.

Shared Services teams serve BCO functions with reporting and analytics; assessment and standardization of risk and control practices;

development of shared 1LOD risk and control procedures; and change management and socialization. Shared Services is heavily engaged in leading, managing and / or supporting regulatory and internal issue remediation.

The Shared Services Senior Manager drives the enablement, adoption and maturation of effective non-financial risk and control practices in CNB's 1LOD.

This role supports the Manager Shared Services with development and execution of strategies to meet regulatory and risk governance requirements while consistently delivering quality tools and resources.

• The Shared Services Senior Manager works closely with BCOs and other 1LOD Controls stakeholders; Royal Bank of Canada (RBC);
• CNB's second line of defense (2LOD) and third line of defense (3LOD); business lines and functional / support units; practice and project managers;

implementation leads; change owners and professionals; and leaders and other stakeholders to understand and help solve complex and time-sensitive challenges.

WHAT WILL YOU DO? Shared Services team leadership and development. Leads and coordinates the review and feedback cycle for non-financial risk management frameworks, policies, and standards and their impact on 1LOD stakeholders including steps needed to ensure 1LOD adoption while maintaining positive and productive working relationships with stakeholders across the organization and lines of defense.

• Helps drive the maturation of a 1LOD risk management lifecycle via analyses of non-financial 1LOD risk and control practices and procedures against regulatory and governance requirements;
• assessment of gaps and solutions to close those gaps; design and documentation of procedures that drive 1LOD adherence to governance requirements;

and socialization and training on the practices codified in those procedures. Develops and maintains quality assurance protocols for Shared Services Transformation capabilities and outputs in alignment with requirements and expectations across lines of defense, such as the Governance, Risk and Controls (GRC) Quality Assurance (AQ) team, the Policy Governance Office (PGO), and Internal Audit.

Drives the creation and maintenance of execution and adoption tools (e.g., style guides, playbooks, templates, and QA / QC and implementation checklists) with input from key partners throughout the organization.

Leads special projects as assigned, which may include the analysis, development, implementation and / or maturation of 1LOD risk and control practices and programs.

Identifies and recommends opportunities to further centralize functions and capabilities in support of the 1LOD Controls target operating model and CNB’s optimization and efficiency initiatives.

Maintains a high-performing team in a complex, fast-paced environment with overlapping, interdependent and critical regulatory and internal issue remediation projects.

Provides focus and clarity in establishing team priorities and individual goals. Drives and rewards performance and supports career development.

Identifies and escalates challenges, roadblocks and opportunities, and associated solutions, and addresses them as directed by the Manager, Shared Services.

Expands awareness and influence of the 1LOD Controls Shared Services function and its value proposition to drive maturation and adoption of 1LOD’s roles and responsibilities with respect to non-financial risk and control practices, particularly around regulatory commitments.

Serves as an active and visible resource to BCOs and leadership, recommending and / or providing advisory and other services as appropriate.

Builds strong, collaborative relationships with delivery partners and fosters connections between businesses, functions, leaders, change enablement and adoption professionals, project managers, and other stakeholders to promote efficient and effective use of Shared Services capabilities and resources.

Partners with appropriate Royal Bank of Canada (RBC) colleagues and teams on 1LOD risk and control best practices, tools, and adoption and enablement protocols.

WHAT DO YOU NEED TO SUCCEED Must-Have* Bachelor's Degree or equivalent 10+ years of progressive relevant experience leading large change, strategic execution, transformation and / or regulatory programs with a high level of complexity and uncertainty.

5+ years of experience managing a portfolio of cross-enterprise programs / projects, ideally with significant regulatory components.

5+ years of relevant experience managing teams of five or more. Skills and Knowledge 5+ years of experience in a head of function, or service or practice area lead, with staff performance management responsibility preferred.

Financial services industry experience strongly preferred. Tools Microsoft 365, analytics and / or project management tools;

Archer GRC experience a plus. Strategic and tactical program transformation and implementation experience. Communication, presentation, and facilitation skills with a focus on engaging senior leaders and other key stakeholders across horizontals and verticals.

Assessing and utilizing methodologies and aligning to audit and regulatory requirements or expectations. Demonstrated record of agile thinking and the ability to effectively influence and communicate.

Superior written communications skills, with writing and editing experience strongly preferred. Demonstrated ability to think critically and facilitate change through collaborative effort.

Strong interpersonal and verbal communication skills. Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines.

Solid problem solving, analytical (including qualitative analysis), research, and quantitative skills. COMPENSATION Starting base salary : $127,626 - $237,014 per year.

Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and / or commissions.

To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues.

Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL We start with a basic premise : Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish.

City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.

City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct.

READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process.

Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online.

Only messages left for this purpose will be returned. Responses may take up to two business days.