Contact Details
1.Sandeep Bisane
Email : [email protected]
Cell : (732) 802-7361
2.Savitha Chinnappa
Email : [email protected]
Cell : (732) 802-7352
3.Pio Dhivagar
Email : [email protected]
Cell : (732) 481-1198
4.Saravanan Ganesan
Email : [email protected]
Cell : (732) 802-7358
Job Title : Information Technology Site Manager
Role Purpose
The Site Manager US works as an IT quality manager for the construction- and office - sites in his / her region. The job holder is responsible for planning, coordination and tracking the delivery for all necessary IT equipment and fulfilment of services for a site.
The role is responsible for managing the IT service delivery on site in time and quality needed in the build of the IT setup as well as during the operations.
The role is part of Infrastructure.
Top 5 main responsibilities
Planning, forecasting and coordination of site setup infrastructure, changes, moves and decommissioning.
Managing the quality of IT services provided for sites
Manage the relationship and ensure communication between the site responsible from business and the Corporate IT
Supporting continues improvement of the service delivery and operational support for construction sites
Additional responsibilities
Gather requirements on the IT technical setup of the site
Support IT Business Partner in consulting businesses with regards to documentation of business requirements for an IT-Demand
Part of the global IT Demand Management process : ensuring that all requirements of the site are either assigned to the corporate IT delivery via a demand or as service requests
Forecasting and planning of the installation with respect to lead times and resource planning
Implementation of IT services and solutions based on agreed corporate IT standards
Coordination of the installation and tracking of the progress
Manage the overall quality of the setup and coordinate solution of any issues
Regular communication to both, the business and the IT delivery units / products including external parties
Act as the interface between the site in the region and IT
Manage complaints and escalations from the sites
Keeping informed about the current service delivery quality for the sites, based on feedback by the sites or KPI reports by the service delivery
Professional experience & education
3+years relevant experience as an Account Manager or Project Manager in an international and fast changing, change driven environments, involving experience in dealing with senior levels
University degree in computer science, information-technology, engineering, (e .g. Bachelor) or equivalent is required
Experience with standard IT Operations frameworks (e.g., ITIL)
Skills & knowledge
e.g. language skills)
Fluent in English language
Fluent in main local language of the region
Very good understanding of Corporate IT Demand Management process and Corporate IT Service Delivery
Problem analysis & Resolving Skills
Very good Communication Skills towards business and IT
Experienced in Matrix organizations
Intercultural competencies with strong experience in international collaboration
Willingness to travel (required for site support, up to an average of 80%)
Broad knowledge about current IT infrastructure solutions from Network to Cloud to Client and Microsoft M365 required.
Proven track record of IT management of larger sites (500users+) embedded in an enterprise grade company
Competencies
Planning & Organization
Results Orientation
Communication & Business relationship Management
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